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Q: What is operations management?
A: Operations management is the planning, organising and control of systems which produce goods and services. It is one of the most important managerial functions although some managers may not refer to themselves as operations managers. For instance a hotel manager may will not refer to himself/herself as an operations manager. Hospital administrators do not consider themselves as operations managers. However, from the descriptions contained in this section their activities are those of operations management. Operations is therefore all about using resources and providing value. Value in the form of products and services.
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