Question:

(a) What is meant by communication?

(b) Describe the difference between formal and informal communication in a business context. Give examples to illustrate your answer.

(c) Internal communications in your organization are very poor. Messages are either not being received or not being acted upon. As Manager of Communications you have been asked to write a report to the Chief Executive. He wants your report to :

(i) Describe barriers to communication

(ii) Outline the most likely barriers to effective communication in your Organization

(iii) Provide details of the steps you intend to take to remove these barriers.