QUESTION 1

(a) Explain what do you understand by the following terms:-

i. Value Chain Model

ii. Supply Chain Management Systems

Illustrate your answer by means of diagrams, and state the benefits of these applications

(b) Explain the bull-whip effect in relation to supply chain management

(c) List five mediating factors affecting the two-way relationship between organizations and information technology

QUESTION 2

a) (i) What is electronic commerce?

(ii) How has electronic commerce changed consumer retailing and business-to-business transactions?

b) (i) What are knowledge work systems and what what role do they play in knowledge management?

(ii) What are the generic requirements of knowledge work systems?

c) (i) Distinguish between operational and analytical CRM.

(ii) List the five major ethical, social, and political issues raised by information systems.