Question 1:

(a) What is an attitude?

(b) In what circumstances do attitudes determine behaviours at work?

Question 2:

Understanding personalities in the workplace is an important responsibility for the counselors. Describe the EIGHT basic aspects of personality.

Question 3:

Describe the term ‘job description' and its importance in the work place.

Question 4:

The objective of a grievance interview within the work setting is to enable a person to air a complaint, to discover the causes of dissatisfaction and, where possible, to remove them. Discuss what preparation, skills and follow-up a counselor must have with a grievance.