Question 1:

What are the main barriers of outsourcing?

• Outsourcing of critical operations
• Negative customer reaction
• Employee resistance
• Lack of effective project management
• Language and cultural differences
• Loss of control

Question 2:

Describe functional process outsourcing with an example

• explanation
• advantages
• example

Question 3:

What are the four strategies for offshore outsourcing? Explain them with a diagram

• Strategic sourcing
• Commodity sourcing
• Value sourcing
• Beachhead sourcing

Question 4:

"Organisations need to consider outsourcing as another management discipline." Justify.

• explanation
• examples
• analysis 
• Judgment or conclusion

What is value chain? Bring out the differences between the value chain in a Product Company and Service Company using appropriate figures.

value chain for a Service Company and a Product Company along with their support activities (figure +differences)