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Question 1:
(a) ISO 9000:2008 specifies the requirements for a Quality Management System. The standard is based on eight quality management principles upon which to develop an effective, efficient and adaptable Quality Management System. Describe them.
(b) How can the Plan Do Check and Act (PDCA) cycle be used in the "process approach"?
Question 2:
(a) What are the seven steps of reactive improvement? (b) What are the steps in constructing a cause and effect diagram? (c) List six types of waste in Lean Management.
Question 3:
(a) What are the steps for benchmarking?
(b) What are the five requirements of effective leadership?
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