Verbal communication 

The verbal communication is split in three sections as under: 

• Grammar:  Informal speech often uses abbreviations, contractions and colloquialisms. For example, "hope? is less formal than "expectation?; the words "ooh?, "oodles? and "oomph? are casual and used in conversations. This only means that good communicators adjust the level of formality to the context in which they are speaking or writing. 
• Tone of communication: The tone of a business communication is also chosen with the objective of the communication in mind. The tone can be considered as the third dimension of communication, the other two being the business context and the level of formality. If the supplier realises that he must maintain good relationship with a strategic customer, his tone will be friendly. If the customer defaults on or delays payments, the supplier's tone can vary from a friendly reminder to a hostile demand. 
• Channel of communication:  Different channels (media) of communication are available today.