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Customer goodwill is very important in services. It makes the customer more tolerant when service problems occur. A service as mentioned earlier is a soical interaction. Relationsh
what are the managerial roles?
inwhich the following situation would you like to use statices a)buying a house b)purchasing medicine prescribed by a doctor c)investing funds in several option
Latin Squares Design: This design suggests that test will form a square because there will be as many test units as treatments. This design is used to control important extra
Definitions of management: 1. Productive and efficiency oriented: F.W.Taylor - 'The art of knowing what you want to do and then seeing that it is done in the best and the cheap
PRINCIPAL TASKS OF LEADERSHIP: A manager is mainly concerned with setting, objectives and goals, developing plans strategies, policies, etc making job assignments, coordinating
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Detail out issues a reward strategy should deal with
Directing: Directing is the function of leading the employees to do efficiently, and contributes their optimum to the attainment of organizational objectives. Principles: a)
Homeostasis implications
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