User Account

All Pages

Statistics, Basic Statistics

Assignment Help:
Question 1

A courier company conducted a brainstorming session amongst drivers to ascertain the reasons why it was unable to deliver items to households, always right first time. One major reason suggested by drivers during the session was "customer not at home" when the driver arrived. If there were no specific instructions from the customer, for example "leave on door step" or "leave behind garbage bins", drivers were generally reluctant to leave the item unattended. In such cases, items were returned to the company''s warehouse, the customer contacted and an alternative time arranged. For some customers, it took several attempts before an item was delivered successfully. The result was a poor customer experience and significant rework costs incurred by the company.

The company decided to measure the size of the issue, which it classified as the defect "customer not at home". It examined Monday to Friday data from 3rdAugust 2009 to 1stth October 2009 with an intention of developing a baseline from which to consider improvement. It sampled its Monday to Friday deliveries, each day taking 500 random delivery attempts and recording whether the driver was unable to deliver due to "customer not at home". See the data file. There was no reason to believe that Monday was systematically better or worse than Tuesday or Tuesday was systematically better or worse than Wednesday etc.

(a) Summarise the baseline performance of deliveries with respect to the defect "customer not at home". Do not remove any data.

Group Assignment (2010)

Having established the baseline, the company set about asking the courier drivers for improvement suggestions. It was agreed that a solution called "Double SMS" be trialled.

The customer would be sent an SMS advising on possible delivery time windows soon after the item was received in the company''s warehouse. The customer would then select a preferred delivery window. A few hours before the scheduled delivery, a second SMS would be sent, asking the customer for a confirmation that he/she would be at home during the agreed delivery time window. If the customer advised he/she would not be at home, the customer would be offered an alternative delivery window.

Trials with the "Double SMS" solution began on 2nd October and continued until 11th November when enough data points had been gathered to consider the solution successful and sustainable.

(b) Summarise the performance of the new process. Do not remove any data.

(c) Discuss and demonstrate using a single control chart the extent of the improvement that has occurred from the old process to the new process. Do not remove any data.

(d) Recommend what next steps you would take with the new process. You are not required to undertake these steps.

Related Discussions:- Statistics

Margin of error, The poll interviewed 1500 persons rather than 1060, for 95...

The poll interviewed 1500 persons rather than 1060, for 95% confidence.

Major advantages of the single entry system, What are the major advantages ...

What are the major advantages of the Single Entry System? Ans. A Single Entry system is considered to be the most simplest method to record the financial transaction, only cash bo

How would you go about choosing a random sample, Q. Suppose a study is bein...

Q. Suppose a study is being done and the population is the American public. How would you go about choosing a random sample population to phone for a survey? Solution: One w

Are depreciation, Are depreciation, depletion and amortization similar? ...

Are depreciation, depletion and amortization similar? In accounting the terms depreciation, depletion and amortization often involve the movement of costs from the balance s

Change in the performance of the lamps between the dates, Q.2. (ii) A compa...

Q.2. (ii) A company making lamps has drawn a sample from its production line and measured the light output from each. The results, in microamps, are as follows: 9.1 9.8 9.5

Eye, the near point of hypermetropic person is 75cm if the person uses eyeg...

the near point of hypermetropic person is 75cm if the person uses eyeglasses having power +1.0 D,calculate the distance of distinct vision

Optics, A thief is running away in his car with a velocity of 20m/s.A polic...

A thief is running away in his car with a velocity of 20m/s.A police jeep is following him which is sighted by the thief in his rearview mirror, a convex mirror of focal length 10m

Method of analysis used by the firm, 1. (i) Complaints were made about the ...

1. (i) Complaints were made about the level of pollutants in the discharge from a certain factory.  The factory refuted the complaints by showing the results of their own analysis

Discovery of Neutron, Discovery of Neutron A neutron is a neutral particle...

Discovery of Neutron A neutron is a neutral particle carrying no charge, and having mass equal roughly to the mass of a proton. This particle was discovered experimentally by Chad

Venn diagrams, how do i solve questions with venn diagrams

how do i solve questions with venn diagrams

Write Your Message!

Captcha
Order Assignment

Featured Services

Order Now

Popular Subjects

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

Submit Assignment

Academics

Major Subjects

Majors

Get In Touch

whatsapp: +91-977-207-8620

Phone: +91-977-207-8620

Email: [email protected]

TERMS & POLICIES

HELP & SUPPORT

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd