Service blueprinting - process design, Operation Management

Assignment Help:

Service Blueprinting - Process Design

Most of the recording techniques described so far had their origins in the heyday of scientific management. Service blueprinting is much younger; it first appeared in a paper by Shostack in 1984. Although it has certain similarities to the traditional process flow chart, its unique feature is the line of visibility. Above the line are those parts of the process that the customer observes; below the line are the back-office activities that are not witnessed by the customer. The figure below (adapted from Shostack, 1987), presents an example of a service blueprint for an instalment lending process.

1258_Service Blueprinting - Process Design.png


Related Discussions:- Service blueprinting - process design

Explain total complaints represented by the two mos, See data table below: ...

See data table below: This is a 6 month period for a grocery store. Construct a Pareto analysis of the data and determine the percentage of total complaints represented by the two

Explain what strategic objectives in traditional approach, Lincoln electric...

Lincoln electric is gradually moving toward using a more traditional approach to pay, putting less emphasis on earnings at risk. What strategic objectives would lead the company to

#title, Ask question #Mi.. Explain how the consideration of environmental a...

Ask question #Mi.. Explain how the consideration of environmental assesments AND ORGANISATION position provide a modeling framework for strategic planning of operations.

Explain what are the impacts of culture on motivation, What are the impacts...

What are the impacts of culture on motivation? Are all cultures motivated by the same thing? Is there a slant in the research? Is there a theory you believe would work across cultu

Explain the relationship between financial forecasting, • Describe the requ...

• Describe the requirements of forecast demand and capacity requirements for financial planning, leading to proper business valuation. • Explain the financial risks to a healthc

Define ethical responsibilities and social responsibilities, Explain the di...

Explain the difference between ethical responsibilities and social responsibilities of a manager. Please in you own words.

#facility manger, to find a medium that works across 4 other facility sites...

to find a medium that works across 4 other facility sites on how to properly and effectively maintain facility design, to all model after eachother

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd