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Seven process modules are placed on our model, and they represent the basic functions in the model. These process modules simulate important operations such as specifying wheel chairs, checking in, nursing, meeting doctors, going to the lab, and meeting the pharmacist. Of course, the main process modules are those related to doctors beside the front desk process.
Search and Remove Modules
These two modules are placed on our model due to the importance of care of very urgent patients who cannot wait for too long in the urgent doctor queue. The search module searches for patients waiting in the urgent doctor queue and five to ten patients in front of them in the queue. Once this happens, the remove module removes these patients from the same queue and sends them to the normal doctor with a high priority so that they don't have to wait in the normal doctor queue.
Benefits from Quality Efforts The benefit obtained from quality is creation of more efficient and effective operations. It helps to increase the customer satisfaction and their
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