Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Schmenner's Service-Process Matrix
The service-process matrix was introduced earlier. It is Schmenner's service industry equivalent of the product-process matrix. The service matrix can help companies to assess their competitive stance and the means by which they provide their service. Schmenner creates axes based firstly on the level of interaction and customisation of service and secondly on the ratio of labour cost incurred to the value of the plant and equipment. A high labour intensity business involves relatively little plant and equipment and considerable worker time, effort and cost. Schmenner asserts that this matrix also has a main diagonal running from service factory to professional service. He suggests that mass services on one side of the diagonal require a different type of control from service shops on the other side. Mass services require control which focus on throughput efficiency and costs. They require careful scheduling of labour; plant and equipment are rarely constraints. For example, in retailing, staff shift scheduling is a major consideration. In service shops, staff availability is less critical; the problem is more usually scheduling jobs through expensive equipment, such as in auto-repair shops or patients in hospital. Schmenner goes on to say that the service factory and professional service firms suffer less from lack of control. In professional service firms, control is a matter of individual concern, and can be handled through its high degree of interaction with clients. The service factory can develop its 'production process' to provide better control.
Simo Or Simultaneous Motion Charts This chart (see figure), which employs the timescale of the multiple-activity chart, is used in conjunction with (or instead of) the two h
What is groupthink? Why can groupthink be detrimental to effective group functioning?
Globex
_____ is the objective under JIT and time-based competition. WIP reduction Material velocity Lead-time reduction Decreasing material wait time
Give examples of a pair of companies in an industry that pursue different types of business models? Explain the business models and how they differ. EXAMPLE. First come first serve
From an evolutionary standpoint, is "survival of the fittest" selfish or selfless?
Examine two primary causes of HR failure in multinational ventures. Provide an analysis that describes the manner in which each of these causes can be overcome by having the approp
if the average worker can produce 15 widget an a hour/which goal is likely to lead to the best performance/1.10/2 15/3.
How would you use Six Sigma in your work environment?
Analyze the 12 financial ratios and determine which is the most useful to the greatest number of small businesses. Explain your rationale
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +91-977-207-8620
Phone: +91-977-207-8620
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd