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Responsiveness - Customers Needs for a Product
How quickly the operations system reacts to changes in customer demand. This may be considered as customisation but in terms of service products, it means willingness or readiness of employees to provide service. It involves timeliness of service: mailing a transaction slip immediately, calling the customer back quickly and giving prompt service (eg setting up appointments quickly).
Analyze the reason for the type of organizational structure employed by the organization, and identify the key positions that support that organizational structure.
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Indicate the major categories of information you would expect to find in a project review
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