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Responsiveness - Customers Needs for a Product
How quickly the operations system reacts to changes in customer demand. This may be considered as customisation but in terms of service products, it means willingness or readiness of employees to provide service. It involves timeliness of service: mailing a transaction slip immediately, calling the customer back quickly and giving prompt service (eg setting up appointments quickly).
What processes do MNCs need to establish in order to reduce prosecution risk? Many MNCs have decided to confront concerns about ethical behavior by developing worldwide practices t
Unit 1 Discussion Suppose you were conducting a marketing analysis for a new textbook about technology management. What would you need to know to identify a market segment? How wou
Your company invests $50,000 today at an annual interest rate of 4.00%. The interest is compounded quarterly. Calculate the first quarter interest, the total annual interest and th
Describe the various approahes to tqm
Choose an Operations Management problem relating to an organisation with which you are familiar and undertake a critical review. This should include (indicative marks provided):
Describe the objectives of trade unions. The Objectives of trade unions are: (i) To take labour out of the competitive procedure because when a number of workers freely comp
Why do marketing managers need research and what is its role in decision making?
Describe the generic product development process described in this chapter. How does this process change for "technology push" products?
information please
The injection moulding department of a company uses an average of 30 gallons of special lubricant a day. The supply of the lubricant is replenished when the amount on hand is 170 g
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