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Responsiveness - Customers Needs for a Product
How quickly the operations system reacts to changes in customer demand. This may be considered as customisation but in terms of service products, it means willingness or readiness of employees to provide service. It involves timeliness of service: mailing a transaction slip immediately, calling the customer back quickly and giving prompt service (eg setting up appointments quickly).
Describe some of the cues that might cause a company to suspect there is unmet demand for its products or services. How would you design a test to determine whether your suspicions
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Why is scheduling fairly simple for repetitive systems but fairly complex for job shops?
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As a result of testing 20,00 electric bulbs manufactured by a company it was found that the lifetime of the bulbs was normally distributed with a mean of life of 2040 hours with st
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