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Responsiveness - Customers Needs for a Product
How quickly the operations system reacts to changes in customer demand. This may be considered as customisation but in terms of service products, it means willingness or readiness of employees to provide service. It involves timeliness of service: mailing a transaction slip immediately, calling the customer back quickly and giving prompt service (eg setting up appointments quickly).
The purpose of operations management is to make the best use of productive resources. It entails the design and control of all the systems for the productive use of various raw mat
Define the elements of method study and work measurement. Method study and Work Measurement are elements of Work Study.
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Assume that you own a very upscale restaurant (think shearwater at the hotel Del Coronado or the grant grill at the us grant hotel). Business has fallen off greatly at your restaur
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Hill Approach to Manufacturing Operations - Operation Management Hill's five step approach to developing manufacturing operations illustrated in table below (Hill, 1993). A
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