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Responsiveness - Customers Needs for a Product
How quickly the operations system reacts to changes in customer demand. This may be considered as customisation but in terms of service products, it means willingness or readiness of employees to provide service. It involves timeliness of service: mailing a transaction slip immediately, calling the customer back quickly and giving prompt service (eg setting up appointments quickly).
No one (or no organization) would make a decision based off of imperfect information. However, for a variety of reasons, many times organizations have had to function and make deci
Analyze the relationship between analysis, planning, implementation, and control. Provide an example of a product or service that flows through this relationship. Break down the pr
I need an assignment regarding benchmarking in Operations Strategy
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Analyze how total quality improvement has changed healthcare delivery on both the macro and micro levels.
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Do Whole Foods Markets mission/vision and the core values as presented in cases Exhibit 1 and 3 really matter? Are they real or just cosmetic window dressing? What evidence can you
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