Responsiveness - customer satisfaction and service quality, Operation Management

Assignment Help:

Responsiveness - Customer Satisfaction and Service Quality

Concerns the willingness or readiness of employees to provide service. It involves timeliness of service: mailing a transaction slip immediately, calling the customer back quickly and giving prompt service (eg setting up appointments quickly).


Related Discussions:- Responsiveness - customer satisfaction and service quality

Explain significant increase in employee theft, If Textile Manufacturing, I...

If Textile Manufacturing, Inc. reduces the hourly wages of its employees so that it can compete with imported clothing, it can anticipate a significant increase in employee theft o

Explain graphic project report used in project management, Which of the fol...

Which of the following is a graphic project report used in project management?

What role do alter agents play in the execution of a road, What things shou...

What things should be taken into consideration in the creation of a roadmap for a strategic plan? What are examples of external and internal change agents? What role do change agen

Explain what is the consumer research, What is the consumer research behind...

What is the consumer research behind the growth of Toyota and the brand strategy they have in place? Discuss the brand strength behind Toyota. It is recommended to include the cons

Explain considerations in designing organisation structure, Explain main co...

Explain main considerations while designing the organisation structure. While designing the organisation structure, there are two major considerations:  - Differentiation an

Develop a spreadsheet model as well corresponding data table, The circulati...

The circulation manager of The New York Times in State College, PA is trying to decide how many copies of the upcoming Sunday edition of the paper to order so as to meet the demand

Explain the benefits incubators bring to the small business, 1) Why is succ...

1) Why is succession planning important? How do large businesses do it and how to small business handle it? 2) Discuss the benefits incubators bring to the small business commun

Explain what challenges does adam-woodford face, What challenges does Adam-...

What challenges does Adam-Woodford face as he develops his five year product roadmap?

How the use of strikes has increased, The use of strikes has increased in t...

The use of strikes has increased in the last decade such that the FMCS reports now show a 10% utilization rate

Explain current business operating on a global scale, Introduce a new speci...

Introduce a new special form of insurance for current business operating on a global scale with a diverse work force, which includes virtual employees.

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd