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Responsiveness - Customer Satisfaction and Service Quality
Concerns the willingness or readiness of employees to provide service. It involves timeliness of service: mailing a transaction slip immediately, calling the customer back quickly and giving prompt service (eg setting up appointments quickly).
What is the agency problem? What steps can be taken to solve it? Why is it important for managers and organizations to behave ethically?
Assemble To Order - Types of Operations Systems This is an intermediate category, where varied products are quickly put together from stocks of standard components or sub-asse
Choosing which processes are core to a firm's competitive postition is a key strategic decision. For example, Nike, a popular sports shoe company, focuses on the customer relations
What are the advantages of using delegated sourcing strategies? Advantages of using delegated sourcing: a. Expertise of outsourcer as an example of core skills the organi
A paper mill produces two grades of paper viz., X and Y. Because of raw material restrictions, it cannot produce more than 400 tons of grade X paper and 300 tons of grade Y paper i
There is a fixed cost of$50,000 to start a production process. Once the process has begun, the variable cost per unit is $25. The revenue per unit is projected to be $45. Expressio
Types of Manufacturing System & Layout A layout essentially refers to the arranging and grouping of machines which are meant to produce goods. Grouping is done on different li
In what sequence would the jobs be ranked according to the following decision rules: (a) FCFS (b) EDD, (c) SPT, and (d) LPT? All dates are specified as manufacturing planning calen
Which would you rather have - a handheld computer or a tablet computer? Why?
1. What are the common characteristics of all companies? Can a manager have operation responsibilities? Explain. What are three characteristics that a manager must have to be succe
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