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Responsiveness - Customer Satisfaction and Service Quality
Concerns the willingness or readiness of employees to provide service. It involves timeliness of service: mailing a transaction slip immediately, calling the customer back quickly and giving prompt service (eg setting up appointments quickly).
From the scenarios, we see that Chris and Erica have different communication styles that could potentially have a negative impact on the business. Suggest at least two strategies t
Ask question : Why are services typically more difficult to standardize#Minimum 100 words accepted#
suppose the manufacturer has an inflated demand forecast as follows: Quantity Probability 2,200 5% 2,300 6% 2,400 10% 2,500 17% 2,600 30% 2,700 17% 2,800 12% 2,900 3% (a) Suppose t
Why is Direct Line so successful and how has operations supported the business growth? 2. How do (if at all) the products offered by Direct Line differ from its competitors? 3. Ana
Related to the arrangement of the work place: 1. There should be a definite and fixed place for all tool sand material. 2. Tools materials and controls sho
1. A company manufactures 1Kg bags of grout (used in tiling). The specification is given in grams and is 1002.0 ± 7.5 g. The following data has arisen in a process investigation.
How can the HRM professional be prepared to deal with the variations in HR practices in the global environment
1. Identify and describe fire wire sure wire surfboard's strongest competitor .how is this rival positioned in the marketplace? 2. What recommendation would you make to mark pri
What is the goal of optimal mix?
What is industrial mnagement? Explain. Industrial Management: Industrial Management includes guidance, leadership and control or efforts of a group of individuals toward sev
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