QUESTION 1

Critically discuss the following requirements from an operations perspective of competing on

(a) quality

(b) cost

(c) flexibility

(d) dependability

(e) speed

Support your answer using relevant examples either from the manufacturing or service firms

QUESTION 2

Critically discuss five main elements of Total Quality Management, and explain how an organisation might introduce these elements into its processes, drawing particular attention to any difficulties they might encounter

QUESTION 3

(a) Location is always considered of particular importance in operations. Critically discuss five of the factors that affect location decision. Illustrate your rationale through examples of an organisation with which you are familiar

(a) "The key to a successful supply chain structure and operation depends upon a customer/supplier relationship based on partnership principles". Critically examine and appraise this statement