Quality management system, Business Management

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Briefly introduce the subject and describe its key business or operations. Appraise how it plans and manages quality.

Analyse how quality can be used to support the strategies of the subject in the areas of:

(a) Cost

(b) Differentiation

Envisage a certain work process of the subject that may have quality issues. Formulate a plan to implement the Six Sigma DMAIC process to improve the work process. Compare various quality tools and recommend ONE (1) quality tools for each step of DMAIC. You must describe how the quality tool that you recommend can be used for each step of DMAIC.

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