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Priorities for Improving Customer Satisfaction - Operation Strategy
The graphical presentation in this figure (adapted from Johnston, 1997) shows clearly the opportunities for adopting various strategies from an approach of ensuring no mistakes to opportunities for excellence. Only those dimensions highlighted by customers which offer opportunities for excellence such as communication, friendliness and attention can provide delighted customers.
Describe the four options highlighted in the case study in terms of their feasibility, acceptability and vulnerability.
Discuss potential key changes in technology, communications, and competition that Sigma will face in the future. Which will have the most impact on Sigma%u2019s future marketing st
a firm isconsidering replacement of a machien, whoes cost price is rs 12200 and scrap value is rs 200 the running cost is rupee given below year running cost 1 200 2 50
Superior expertise about how technologies work does not guarantee superior judgment about how they should be used, regulated, or governed. As technology becomes more sophisticated,
Q. What are the elements of supply chain management? The three elements of supply chain management: • Responsiveness as an example how flexibly and rapidly supply can meet d
six operators are to be assigned to five jobs with the cost of assignment in Rs. given in the matrix below. determine the optimal assignment. which operator will have no assignment
Suppose that you are the manager of a production department that uses 400 boxes of rivets per year. The supplier quotes you a price of $8.50 per box for an order size of 199 boxes
Under what conditions are customer-centric structures appropriate and what challenges does this type of organization structure face and why?
CRM: targeting and discriminating? Are they ethical?
Explain the concepts of empowerment, self-managed teams, and cross-functional teams, and develop an essay that argues for their inclusion in either a tall or flat organizational st
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