Performance dimensions common in service than manufacturing, Operation Management

Assignment Help:

1. Name some performance dimensions more common in service than manufacturing operations.

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter.

Tangibles
Reliability
Responsiveness
Competence
Credibility
Courtesy
Security
Access
Communication
Understanding the customer.

Related Discussions:- Performance dimensions common in service than manufacturing

Calculate first''s rop with legal firms in san francisco, First printing ha...

First printing has contracts with legal firms in San Francisco to copy their court documents. Daily demand is almost constant at 12,500 pages of documents. The lead time for paper

What is performance measures, Last year, the manager of the service departm...

Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle wa

Explain what colour are the amazon river dolphins, What colour are the Amaz...

What colour are the Amazon River dolphins

Explain what are the correlation coefficient, Mark Gershon, owner of a musi...

Mark Gershon, owner of a musical instrument dis-tributorship, thinks that demand for guitars may be related to the number of television appearances by the popular group Maroon 5 du

Distribution among between affect international businesses, How do differen...

How do differences in income levels and income distribution among nations affect international businesses?

Product redesign, factors that influence redesign process

factors that influence redesign process

Explain cost-reimbursement contracts for the government, Find an example of...

Find an example of a project in which one of these two types was used in a real federal contract. These two types refers to contrast fixed-price and cost-reimbursement contracts fo

Explain the term marketing and selling, Explain the term Marketing and Sell...

Explain the term Marketing and Selling. Marketing and Selling : The marketing theory is a management orientation which holds that the key task of the organization is to find o

Performance and productivity measurement, Performance and Productivity Meas...

Performance and Productivity Measurement The Performance and Productivity Measurement is divided into two parts: ? Performance measurement and ? Productivity measu

Explain what three functions are salaries meant to perform, What three func...

What three functions are salaries meant to perform?

Write Your Message!

Name

Email id

Message

Verfication Code

User Account

All Pages