Performance dimensions common in service than manufacturing, Operation Management

Assignment Help:

1. Name some performance dimensions more common in service than manufacturing operations. 

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter. 

  • Tangibles
  • Reliability
  • Responsiveness
  • Competence
  • Credibility
  • Courtesy
  • Security
  • Access
  • Communication
  • Understanding the customer.

 


Related Discussions:- Performance dimensions common in service than manufacturing

Explain the market is nonexpendable, A company's sales potential would be e...

A company's sales potential would be equal to market potential when which situations exists? a. Industry marketing expenditures approach infinity for a given marketing env

Explain bottlenecks that may occur during the project, Briargrove has agree...

Briargrove has agreed to your plan. The CLN Team is asking for a refined version of the plan making the corrections based on their recommendations. They are requesting a comprehe

Distribution among between affect international businesses, How do differen...

How do differences in income levels and income distribution among nations affect international businesses?

A computerised payroll package, A computerised payroll package is an exampl...

A computerised payroll package is an example of a   Data processing system

What must a short-term or long-term consequence make, What should a short-t...

What should a short-term or long-term consequence make a difference in resolving an ethical dilemma?

Explain does either couple pay a marriage tax, Jabus and Kelsey are a marri...

Jabus and Kelsey are a married couple with no children. Each earns $120,000 per year, and their combined household adjusted gross income is $240,000. Anthony and Caitlin, who are m

Define the supply management''s heightened concern, Discuss the supply mana...

Discuss the supply management's heightened concern for future acquisition needs - for example, capital equipment acquisition, supplies contract, standard commodity, etc.

Define what is the evpi, The following is a payoff table giving profits for...

The following is a payoff table giving profits for various situations. States of Nature Alternatives A B C Alternative 1 100 120 180 Alternative 2 120 140 120 Alternative 3 200 100

Describe the correlation between realization factor, Can anyone please expl...

Can anyone please explain the correlation between Realization Factor, Capacity, Utilization, and Rolled Throughput Yield, please? Equations would also be nice.

Explain what is the coefficient of determination, A large school district i...

A large school district is revaluating its teachers' salaries. They have decided to use regression analysis to predict mean teacher salaries at each elementary school. The research

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd