Performance dimensions common in service than manufacturing, Operation Management

Assignment Help:

1. Name some performance dimensions more common in service than manufacturing operations.

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter.

Tangibles
Reliability
Responsiveness
Competence
Credibility
Courtesy
Security
Access
Communication
Understanding the customer.

Related Discussions:- Performance dimensions common in service than manufacturing

Explain direct marketing association website, On the Direct Marketing Assoc...

On the Direct Marketing Association website, what is interesting, how can companies use the website, what information is surprising and why?

Explain consumption behaviours which you consider unethical, Compile a list...

Compile a list of consumption behaviours which you consider unethical. For each behaviour listed, explain why you view it as wrong

Explain social responsibility on the part of businesses, What are the argum...

What are the arguments for and against social responsibility on the part of businesses? Research the topic and discuss. In addition, which set of arguments is more compelling?

What additional annual cost is the shop incurring by staying, Garden Variet...

Garden Variety Flower Shop uses 740 clay pots a month. The pots are purchased at $2 each. Annual carrying costs per pot are estimated to be 30 percent of cost, and ordering costs a

Management , Management Management can be elucidated as an art or scie...

Management Management can be elucidated as an art or science, (however, it is combination of art and science) of getting things completed by the people, by planning coordina

Operation Management, define the layout problem

define the layout problem

Explain the major categories of assumptions, A financial plan is a bridge b...

A financial plan is a bridge between two balance sheets. Describe the major categories of assumptions that must be specified to project a future balance sheet, given a current b

Machine load chart, Machine Load Chart In machine load chart time is m...

Machine Load Chart In machine load chart time is marked along horizontal axis and various machines are marked along the vertical axis. The orders by their number Have been mar

Define a simple cpm network has five activities, A simple CPM network has f...

A simple CPM network has five activities, A, B, C, D, and E. A is an immediate predecessor of C and of D. B is also an immediate predecessor of C and of D. C and D are both immedia

Compute the probability that a type1 customer arrives, Consider a queuing s...

Consider a queuing system with 2 types of customers. Type 1 customers arrive according to a Poisson process with a mean rate of 5 per hour. Type 2 customers arrive according to a P

Write Your Message!

Name

Email id

Message

Verfication Code

User Account

All Pages