Performance dimensions common in service than manufacturing, Operation Management

Assignment Help:

1. Name some performance dimensions more common in service than manufacturing operations.

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter.

Tangibles
Reliability
Responsiveness
Competence
Credibility
Courtesy
Security
Access
Communication
Understanding the customer.

Related Discussions:- Performance dimensions common in service than manufacturing

Explain quality circle and high involvement applications, Compare and contr...

Compare and contrast the Quality Circle and High Involvement applications of employee involvement

Describe the challenges and opportunities, Discuss the challenges and oppor...

Discuss the challenges and opportunities facing new types of payers and IDSs due to the ACA.

Explain people discriminate when prejudice impacts their, People discrimina...

People discriminate when prejudice impacts their Answer beliefs. attitudes. intentions. behavior.

Describe the biggest organizational managerial mistake, • Determine the big...

• Determine the biggest organizational managerial mistake you have seen or read about and determine how this mistake affected the organization. • Discuss ways to ease the transi

Product and Service Design, What are some of the factors that cause organiz...

What are some of the factors that cause organizations to redesign their products or services?

Formulate a mathematical model for the problem, Question: Nostromo Ltd ...

Question: Nostromo Ltd is specialized in electrical installation for space ships. This electrical installation process require a certain amount of drilling and wiring. The dril

Explain what is organizational culture, 1. What are personality traits? Def...

1. What are personality traits? Define and discuss the Big Five personality traits. Define and discuss other personality traits that affect managerial behaviour. 2. Explain Rike

Bloomsdy outfitters produces, how many stamping machines are required?

how many stamping machines are required?

Explain vertical integration as a supply chain strategy, Locate an organiza...

Locate an organization that has used vertical integration as a supply chain strategy. Describe in detail why you believe vertical integration was/was not the appropriate strategy.

Determine the dominant operations performance objectives, 1. When an organi...

1. When an organisation is stepping up production or availability of a service what are the dominant operations performance objectives? Answer: This is a very difficult questio

Write Your Message!

Name

Email id

Message

Verfication Code

User Account

All Pages