Performance dimensions common in service than manufacturing, Operation Management

Assignment Help:

1. Name some performance dimensions more common in service than manufacturing operations. 

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter. 

  • Tangibles
  • Reliability
  • Responsiveness
  • Competence
  • Credibility
  • Courtesy
  • Security
  • Access
  • Communication
  • Understanding the customer.

 


Related Discussions:- Performance dimensions common in service than manufacturing

Describe why high-performance value-added salespeople, 1 What future is the...

1 What future is there in selling for women? 2 Explain why high-performance value-added salespeople earn much more than high-performance transactional salespeople. 3 List and

Natural extrinsic reward comparises all the following except, Natural extri...

Natural extrinsic reward include all the following except/1.compliment/2.special Jon/3.asking advice/4.recognition/5. Merit pay increase/ which of these-answer is correct

Find what is the minimum unit price, An electronics firm is currently manuf...

An electronics firm is currently manufacturing an item that has a variable cost of $.50 per unit and a selling price of $1.00 per unit. Fixed costs are $14,000 per month. Current d

Process design, Process Design New product is not realities unit they...

Process Design New product is not realities unit they are manufactured. Process design is necessary to manufacture new products. Process design is concerned with the overall

Computed marginal profit for various costing profiles, An HMO requests your...

An HMO requests your hospital services for its obstetrics division. It offers to pay your hospital $2,000 for a vaginal delivery without complications (DRG 373). You look at the St

Explain an engine system consists of three main components, An engine syste...

An engine system consists of three main components in a series, all having the same reliability. Determine the level of reliability required for each of the components if the engin

Describe the actual demand for the patients, The actual demand for the pati...

The actual demand for the patients at Omaha Emergency Medical Clinic for the first six weeks of this year are as follows: Week Actual # of Patients 1 65 2 62 3 70 4 48 5 63 6 52

Explain what are the factors that affect employee motivation, Recruitment i...

Recruitment is of little use if an organization cannot retain key employees. Therefore, it is critical that organizations properly motivate and reward their employees. What are t

Explain what is the average completion time of all jobs, A single machine w...

A single machine work center has five jobs assigned to it. They are labelled, in the order of their arrival in the shop, as jobs A, B, C, D and E. The work center may work on only

Why job redesign requires organizational change, Job redesign requires orga...

Job redesign requires organizational change. What barriers to change exist within most organizations, and how might they be overcome? I know these are some barriers, but I don't fe

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd