Performance dimensions common in service than manufacturing, Operation Management

Assignment Help:

1. Name some performance dimensions more common in service than manufacturing operations. 

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter. 

  • Tangibles
  • Reliability
  • Responsiveness
  • Competence
  • Credibility
  • Courtesy
  • Security
  • Access
  • Communication
  • Understanding the customer.

 


Related Discussions:- Performance dimensions common in service than manufacturing

Siting departments for process layout - manufacturing, Siting Departments f...

Siting Departments for Process Layout - Manufacturing One of the most significant features of the siting of departments in a process layout is its surprising complexity. Even

Define the operation process, Recalling your participation in Workshop 1, i...

Recalling your participation in Workshop 1, identify a process at your organisation that has been or could be analysed and/or improved using simulation (via software such as Extend

What are the types of strategies, Analyze the different types of strategies...

Analyze the different types of strategies discussed in previous section to determine which type of strategy is the most difficult for most organizations to implement. Provide speci

Explain why has globalization become so important, What specific challenges...

What specific challenges P&G and Colgate-Palmolive face, and why has globalization become so important to them?

Describe how you determine others capabilities, AS leaders assess the capab...

AS leaders assess the capabilities of the team members two questions must be answered to determine how to organize work. 1 can the person do the job? 2 will he/she take responsibil

Describe the objectives of trade unions, Describe the objectives of trade u...

Describe the objectives of trade unions. The Objectives of trade unions are: (i) To take labour out of the competitive procedure because when a number of workers freely comp

Health and safety, what are the roles of the health and saety committees

what are the roles of the health and saety committees

Loading, what is significance of loading?

what is significance of loading?

Explain the two types of linear programming discussed, Linear Programming C...

Linear Programming Concept paper. Submit a Linear Programming Concept Paper about the following 1. The two types of linear programming discussed. 2. Five examples of LP appli

Describe fertilizer that promised a 50% increase in yield, Felicien grows m...

Felicien grows mirlitons (that's Cajun for Chayote squash) in his 100 by 100 foot garden. He then sells the crop at the local farmers' market. Two summers ago, he was able to produ

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd