Performance dimensions common in service than manufacturing, Operation Management

Assignment Help:

1. Name some performance dimensions more common in service than manufacturing operations. 

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter. 

  • Tangibles
  • Reliability
  • Responsiveness
  • Competence
  • Credibility
  • Courtesy
  • Security
  • Access
  • Communication
  • Understanding the customer.

 


Related Discussions:- Performance dimensions common in service than manufacturing

Management believes to solve linear programming problem, The Northwest Flow...

The Northwest Flower Company owns a greenhouse, which furnishes roses and carnations to florists in Oregon, Washington, and Idaho. The greenhouse can grow any combination of the tw

What are the chase demand strategies, What are the Chase demand strategies?...

What are the Chase demand strategies? Chase demand strategies: It is just the opposite of a level capacity strategy. The organisation frequently chases customer demand an

Evolution of operation managment, explain the evolution of operation manage...

explain the evolution of operation management highlighting the key stage of development taken place in the operation management practices in modern day organization

Case study, what are the most significant events in the story of how the pl...

what are the most significant events in the story of how the plant survived because of its adoptation of quality based principles?

Explain inventory decreases, What happens to inventory as the number of kan...

What happens to inventory as the number of kanban cards increases? Inventory decreases Inventory increases Inventory remains the same The number of kanban cards has no

Define sociotechnical systems theory, Discuss sociotechnical systems theory...

Discuss sociotechnical systems theory and contrast it with the open systems theories of organization development?

Line balancing, what do you understand by line balancing what happens if ba...

what do you understand by line balancing what happens if balance doesn''t exist

Explain product-by-value analysis, Prepare a product-by-value analysis for ...

Prepare a product-by-value analysis for the following products, and given the position in its life cycle, identify the issues likely to confront the operations manager, and his or

Discuss the fundamental role of managers and leaders, In organizations ther...

In organizations there are supervisors, managers and leaders. What makes them different? Define each role and discuss the fundamental differences of each. Give position specific ex

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd