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1. Name some performance dimensions more common in service than manufacturing operations.
Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter.
What is risk? How does risk differ from uncertainty? How does it impact a business?
A study was done to examine whether the perception of service quality at hotels differed by gender. Hotels were randomly selected to rate service items on a 50point scale. The sum
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