Performance dimensions common in service than manufacturing, Operation Management

Assignment Help:

1. Name some performance dimensions more common in service than manufacturing operations. 

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter. 

  • Tangibles
  • Reliability
  • Responsiveness
  • Competence
  • Credibility
  • Courtesy
  • Security
  • Access
  • Communication
  • Understanding the customer.

 


Related Discussions:- Performance dimensions common in service than manufacturing

What is utility of computer- wide systems, Q. What is utility of computer- ...

Q. What is utility of computer- wide systems to manufacturing operations? Enterprise-wide systems (ERP systems) also considered as enterprise computing or enterprise resource p

Explain generating positive organizational behaviour, One of the constants ...

One of the constants in organizations is the presence of change. In almost all change scenarios, human behaviour is impacted. However, organizational members often resist change. W

Graphical methods for aggregate planning, work force of 1300 units per mont...

work force of 1300 units per month.permit a maximum of 20% overtime at $40 per unit.ware house permit no more than 180 units carrying from month to month.this plan means that anyti

The owners it person has alerted him to several problems, The graphic desig...

The graphic design shop where you work as the Account Manager is doing well. Just last year, the owner hired three new designers and a receptionist, bringing the total number of em

Difference between business and operations strategy, What is the difference...

What is the difference between business and operations strategy?  Answer: There is a hierarchy of strategic decision making, each focused on a different time horizon and at vary

Intervention - types of managerial tactic, Intervention - Types of Manageri...

Intervention - Types of Managerial Tactic This is where a manager is delegated authority to implement change. Current performance is measured against a standard which illustra

Describe the similarities and differences of medicare, Explain the similari...

Explain the similarities and differences of Medicare and Medicaid managed care plans by comparing and contrasting the following three issues: Strengths, weaknesses and incentives b

Define why a shortened or shrinking business cycle, Another factor of chang...

Another factor of change is a shortened business cycle We are forced to bring products to market faster, to make faster return on investments, and to develop new products more quic

Describe the key factors of bric economies., The G Banking Group recently r...

The G Banking Group recently reported that it was off shoring (moving) its back-office operations from European country D to India where it already has some significant operations.

Explain operational management strategy for a company, Identify how the cha...

Identify how the changes in the internal envirobnebt affect the Operational Management strategy for a company. For example, what impact are the following factors likely to have on

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd