Performance dimensions common in service than manufacturing, Operation Management

Assignment Help:

1. Name some performance dimensions more common in service than manufacturing operations. 

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter. 

  • Tangibles
  • Reliability
  • Responsiveness
  • Competence
  • Credibility
  • Courtesy
  • Security
  • Access
  • Communication
  • Understanding the customer.

 


Related Discussions:- Performance dimensions common in service than manufacturing

Explain developing a risk matrix, How would you go about developing a risk ...

How would you go about developing a risk matrix? Give an example of the kinds of factors that should be evaluated.

Describe the steps accuracy of the information, Rate, from the best to the ...

Rate, from the best to the worst, each of the sources you indicated in #1 above as being sources you will use in your analysis in terms of its probable reliability. Discuss the ste

Explain can you provide examples of voluntary boundaries, Can you provide e...

Can you provide examples of voluntary boundaries, core practices, and mandated boundaries in various industries? Why do the boundaries you identify fit within each category?

Assignment help, discuss the advisability using modular assemblies in manuf...

discuss the advisability using modular assemblies in manufacturing or what are the advantages and disadvantages?

Explain what is strategic human resources management, What is Strategic Hum...

What is Strategic Human Resources Management and how does it link the people with the strategic needs of the business?

Information systems integration - mrp to erp, Information Systems Integrati...

Information Systems Integration - MRP to ERP  ERP (enterprise resource planning) has been defined by Deloitte and Touche as 'packaged business software systems' that allow com

Explain how might this process be improved, Abbott Manufacturing produces p...

Abbott Manufacturing produces plastic cases for solar photovoltaic panels and has decided to combine orders from customers to increase work order size, and thereby make one large p

Construct the control chart, Telephone inquiries of 100 cell phone company ...

Telephone inquiries of 100 cell phone company customers are monitored daily at random.  Incidents of incorrect information or other nonconformities (such as rudeness to customers)

Discuss the validity of losing control of fulfilment, Discuss the validity ...

Discuss the validity of the following statement: "Using third-party fulfilment means losing control of fulfilment

Explain what is its cost of common equity, The earnings, dividends, and com...

The earnings, dividends, and common stock price of Carpetto Technologies Inc. are expected to grow at 8% per year in the future. Carpetto's common stock sells for $27.75 per share,

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd