Performance dimensions common in service than manufacturing, Operation Management

Assignment Help:

1. Name some performance dimensions more common in service than manufacturing operations.

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter.

Tangibles
Reliability
Responsiveness
Competence
Credibility
Courtesy
Security
Access
Communication
Understanding the customer.

Related Discussions:- Performance dimensions common in service than manufacturing

Introduction to the operations function, Introduction to the Operations Fun...

Introduction to the Operations Function Firstly, consider the economy where gross domestic product (GDP) has been subdivided into its major divisions which are agriculture, ma

Explain the four steps of the feedback control model, Identify and briefly ...

Identify and briefly describe the four steps of the feedback control model

Children''s wear, value chain analysis

value chain analysis

Explain what is synergy, You have two job offers, one from a dominant-busin...

You have two job offers, one from a dominant-business firm and one from an unrelated diversified firm (suppose the beginning salaries are virtually identical). Which offer would

Explain appraisal process for your department, For this discussion, let us ...

For this discussion, let us put you in the department director chair, nursing director, lab director, radiology director, respiratory therapy director, or whichever hat fits best.

Multi-skill staff and multipurpose machinery flexible, How are multi-skill ...

How are multi-skill staff and multipurpose machinery flexible? Multi skilled operatives permit greater flexibility and economies of scope. For example quite than just being a m

Linear trend equation, A cosmetics manufacturers marketing department has d...

A cosmetics manufacturers marketing department has developed a linear trend equation that can be used to predict annual sales of its popular Hand and Foot Cream. We are given F sub

Explain a ethical dilemma what was the situation, Describe a ethical dilemm...

Describe a ethical dilemma ( be detailed)? What was the situation? Who did it involve? Why? What happened? What was and wasn't done?

Explain what suggestions do you have for improving program, Go to skillsoft...

Go to skillsoft.com, the website for Skill soft, a company that specializes in providing e-learning solutions. Move the cursor over Info Center, then over Demos. Click on Business

Define level capacity strategy verses just in time system, Define why a lev...

Define why a level capacity strategy could be complicated to adopt for an organisation operating a just in time system? Level capacity strategy Along with a level capacit

Write Your Message!

Name

Email id

Message

Verfication Code

User Account

All Pages