Performance dimensions common in service than manufacturing, Operation Management

Assignment Help:

1. Name some performance dimensions more common in service than manufacturing operations.

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter.

Tangibles
Reliability
Responsiveness
Competence
Credibility
Courtesy
Security
Access
Communication
Understanding the customer.

Related Discussions:- Performance dimensions common in service than manufacturing

Explain project management tools for a health care, "Project Management" Pl...

"Project Management" Please respond to the following: •Determine the key characteristics that should be considered when selecting project management tools for a health care organiz

Compute the productivity in sales revenue/labour expense, Sailmaster makes ...

Sailmaster makes high-performance sails for competitive windsurfers. Below is information about the inputs and outputs for one model, the Windy 2000. Units sold 1,217 Sale price ea

Rock’n Bands: A Project Management Decision-making G, Ask queRock’n Bands: ...

Ask queRock’n Bands: A Project Management Decision-making Gamestion #Minimum 100 words accepted#

Activities relating to production system designing, Activities Relating to ...

Activities Relating to Production System Designing Decision relating to the production system design is the firm and foremost activity of the production management. This activi

Depict a p-chart based on the questionnaire results, 1. A shirt manufacture...

1. A shirt manufacturer buys cloth by the 100-yard roll from a supplier. For setting up a control chart to manage the irregularities (e.g., loose threads and tears), the followi

Explain close the gap between management and employees, Identify what HR m...

Identify what HR mechanisms can be introduced in the international firm today to build a strategic business partnership, close the gap between management and employees while bui

Explain produced and sold to break-even, Assume a fixed cost for a process ...

Assume a fixed cost for a process of $15,000. The variable cost to produce each unit of product is $10 and the selling price for the finished product is $25. Which of the following

Calculate the standard production, Calculate the standard production per s...

Calculate the standard production per shift of 8 hours duration with the followings data: Observed time per unit 5 minutes Rating factor 120 % Total allowances 33.3

Explain the system utilization rate and the probability, Sid Das Brick Dist...

Sid Das Brick Distributors currently employs 1 worker whose job is to load bricks on outgoing company trucks. An average of 24 trucks per day, or 3 per hour, arrive at the loading

Explain switching to a new system of billing, Suppose you are the manager o...

Suppose you are the manager of an accounts receivable unit in a large company. You are switching to a new system of billing and record-keeping and need to train your three supervis

Write Your Message!

Name

Email id

Message

Verfication Code

User Account

All Pages