Performance dimensions common in service than manufacturing, Operation Management

Assignment Help:

1. Name some performance dimensions more common in service than manufacturing operations. 

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter. 

  • Tangibles
  • Reliability
  • Responsiveness
  • Competence
  • Credibility
  • Courtesy
  • Security
  • Access
  • Communication
  • Understanding the customer.

 


Related Discussions:- Performance dimensions common in service than manufacturing

Computer simulation used to evaluate capacity, Computer simulation Used to ...

Computer simulation Used to Evaluate Capacity In many systems, proper scheduling of the conveners ion can lead to better use of existing capacity. Sometimes a careful analysis r

Find fair price for the insurance policy, A1 Inc. has $1 million in assets ...

A1 Inc. has $1 million in assets at a job site and, applying a risk transfer approach, wishes to address risk by taking out an insurance policy. The insurance carrier provided its

Explain create a more motivated workforce, How can job design be used to cr...

How can job design be used to create a more motivated workforce? Be specific.

Explain judging a worker not one sexualorienation, Which of the following s...

Which of the following statement concern sexual orientation is true/ 1.sexual orientation is protected by the eeoc/ 2.attitude toward gays a in the workplace are not changing signi

How to construct an electricity generating unit, To construct an electricit...

To construct an electricity generating unit, a company has to install 60 items. One team takes on an average 30 days to install one item. A team works for 300 days/year and managem

Describe the mission- vision- values- and goals, The formal strategic plann...

The formal strategic planning process has five main steps. We are going to analyze at the first step involving corporate mission, vision, values and goals in the context of the com

Explain a specific example of the trade-offs, Describe a specific example o...

Describe a specific example of the trade-offs between any two of the competitive dimensions.

What is reliability is decriminator in cost of gps receivers, The DAGR GPS ...

The DAGR GPS receiver will have a 25% increase inreliability over the PLGR GPS receiver. Using the PLGR as an analogy, an analyst estimated that the DAGR would cost 25% more than t

Describe why is it vital to pay more attention to firms roe, Explain why is...

Explain why is it important to pay more attention to the firm's ROE if you are the firm's shareholder (investor) and explain how to use the DuPont equation to see how the ROE can b

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd