Performance dimensions common in service than manufacturing, Operation Management

Assignment Help:

1. Name some performance dimensions more common in service than manufacturing operations.

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter.

Tangibles
Reliability
Responsiveness
Competence
Credibility
Courtesy
Security
Access
Communication
Understanding the customer.

Related Discussions:- Performance dimensions common in service than manufacturing

Explain factors that are likely to create dramatic turns, Look into the fut...

Look into the future. Consider trends in society, technology, economics, environmentalism, and politics that can influence the future of W. L. Gore & Associates (Case 24) and Googl

Sequencing., minimise the operation procedure

minimise the operation procedure

Explain public-sector bargaining law, • Explain why some states do and othe...

• Explain why some states do and other states don't have a public-sector bargaining law or laws that cover some public employees but not others. • From the second e-Activity, co

Which place would you choose for new software company why, If you could loc...

If you could locate your new software development company anywhere in the world, which place would you choose, and why?

Explain product management offers a host of dilemmas, Product management of...

Product management offers a host of dilemmas and challenges to marketers. What products will give us a competitive advantage? Are the new products we are considering in keeping wit

Product layout - disconnected flow, Product Layout - Disconnected Flow ...

Product Layout - Disconnected Flow any products or components (eg toys, shoes, many electronic components) are required in volumes which do not justify continuous operation,

Describe some possible strategic initiatives that sigma, Suggest some possi...

Suggest some possible strategic initiatives that Sigma could pursue to continue its growth.

Describe what is a ledger account, What is a ledger account?

What is a ledger account?

How differentiation affect the shape of the organization, How do centraliza...

How do centralization, standardization, and horizontal differentiation affect the shape of the organization? In what ways can the informal organization and the norms and values of

Reliability - customer satisfaction and service quality, Reliability - Cust...

Reliability - Customer Satisfaction and Service Quality Involves consistency of performance and dependability. It means that the firm performs the service right the first tim

Write Your Message!

Name

Email id

Message

Verfication Code

User Account

All Pages