Performance dimensions common in service than manufacturing, Operation Management

Assignment Help:

1. Name some performance dimensions more common in service than manufacturing operations. 

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter. 

  • Tangibles
  • Reliability
  • Responsiveness
  • Competence
  • Credibility
  • Courtesy
  • Security
  • Access
  • Communication
  • Understanding the customer.

 


Related Discussions:- Performance dimensions common in service than manufacturing

Illustrate the quality control systems, Illustrate the quality control syst...

Illustrate the quality control systems? Quality Control verses Quality Assurance: Quality control systems comprise sampling, testing and inspection of raw materials, work-in

Explain cost effectiveness of your supply chain, In order to assess the ope...

In order to assess the operational and cost effectiveness of your supply chain it will be necessary to MEASURE progress (or the lack of it.) How do you go about creating a measurem

Explain don''t all firms use similar approaches, Given the success enjoyed ...

Given the success enjoyed by Southwest, Whole Foods, and Google, why don't all firms use similar approaches to managing their employees?

Process through bank supply its customer with cash on demand, 1. Think of f...

1. Think of four different processes by which a bank might supply its customers with cash on demand. Answer: Examples: over-the-counter at branches, by ATM dispensers in shoppin

Explain are restatements of the law written, Are restatements of the law wr...

Are restatements of the law written and revised by congress and state legislatures true or false

Define what rrmc should do to counter its image, Describe what RRMC should ...

Describe what RRMC should do to counter its image problem in the community because of its decision to close the Women's Pavilion.

Explain that item as well as a few other items on the return, Tony taxpayer...

Tony taxpayer´s return has come up for audit by the Internal Revenue Service (IRS). He took some deductions this year for an office in his home. Amelio Auditor at the IRS has disal

Drawbacks and challenges designing this job for efficiency, Consider the jo...

Consider the job of a customer service representative who fields telephone calls from customers of a retailer that sells online and through catalogs. What measures can an employer

Illustrate the strategic positioning tools, Illustrate the strategic positi...

Illustrate the strategic positioning tools? Strategic positioning tools according to Reck and Long: • Passive (as clerical and transaction based) purchasing functions only o

Explain what is the breakeven point for each oven, The owner of a pizza pla...

The owner of a pizza place is considering a new oven in which to bake the pizzas. Oven type A can handle 25 pizzas per hour. The fixed costs associated with oven A are $10,000 and

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd