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1. Name some performance dimensions more common in service than manufacturing operations.
Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter.
Common or Random Causes - Causes of Variability Consider throwing a pair of dice. The possible outcomes range from 2 to 12, but with different probabilities of occurrence (see
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discuss the layout of any supermarket of your choice
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Should the applicants be selected primarily on the basis of their ability or personality or fit? • How can fit be assessed?
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