Performance dimensions common in service than manufacturing, Operation Management

Assignment Help:

1. Name some performance dimensions more common in service than manufacturing operations.

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter.

Tangibles
Reliability
Responsiveness
Competence
Credibility
Courtesy
Security
Access
Communication
Understanding the customer.

Related Discussions:- Performance dimensions common in service than manufacturing

LPP, A PAPER MILL PRODUCES TWO GRADES OF PAPER VIZ., X AND Y. BECAUSE OF RA...

A PAPER MILL PRODUCES TWO GRADES OF PAPER VIZ., X AND Y. BECAUSE OF RAW MATERIAL RESTRICTIONS, IT CANNOT PRODUCE MORE THAN 400 TONS OF GRADE X PAPER AND 300 TONS OF GRADE Y PAPER I

Explain briefly the vrooms expectancy theory of motivation, Question 1: ...

Question 1: More and more organizations are showing greater reliance on team building and team work as opposed to individual work. Please discuss. i. Give characteristics o

Manufacturing process Design, factors affecting the manufacturing process D...

factors affecting the manufacturing process Design

Lean synchronization, what are the wastes and how to overcome them in an or...

what are the wastes and how to overcome them in an organisation?

Explain sexual assault prevention and response, What impact do you think th...

What impact do you think that the DODs new Sexual Assault Prevention and Response (SAPR) program will have on the culture and the historic problems of sexual assault/harassment and

Explain project selection, "Project Selection" •For the purpose of completi...

"Project Selection" •For the purpose of completing the requirements of this course, select an actual business or personal project that assumes duration of 15 months and a functiona

Explain the lead time for paper delivery, First printing has contracts with...

First printing has contracts with legal firms in San Francisco to copy their court documents. Daily demand is almost constant at 12,500 pages of documents. The lead time for paper

Explain the directions given in the your turn scenario, Follow the directio...

Follow the directions given in the "your turn" scenario.

Solve the problem requires an excel solution, The problem requires an excel...

The problem requires an excel solution and an algebraic solution with variables: During the month of July, Pittsburgh resident Bill Fly must make four round trip flights between Pi

Define effective sharing of knowledge within organization, Given the rate o...

Given the rate of technological change and global market pressures, there is considerable change and uncertainty in many organizations. Organizational value is determined more by

Write Your Message!

Name

Email id

Message

Verfication Code

User Account

All Pages