Performance dimensions common in service than manufacturing, Operation Management

Assignment Help:

1. Name some performance dimensions more common in service than manufacturing operations. 

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter. 

  • Tangibles
  • Reliability
  • Responsiveness
  • Competence
  • Credibility
  • Courtesy
  • Security
  • Access
  • Communication
  • Understanding the customer.

 


Related Discussions:- Performance dimensions common in service than manufacturing

The Strategic Significance of Design, What is the strategic significance of...

What is the strategic significance of Design in operations management?

Explain division of work (or labour), Explain Division of Work (or Labour)....

Explain Division of Work (or Labour). It is a famous principle of Economics, invented through  Adam Smith  who was the traditional economist. Fayol had advocated Division of wo

Describe what is the expected value of perfect information, Director of leg...

Director of legal services of ABC Company must decide whether to hire another full-time lawyer or to hire part-time lawyers. Anticipated costs for the two options under three possi

Explain objectives for a crm solution be, Once the organization understands...

Once the organization understands its customer and its market, it can now move on to planning, developing, and implementing a CRM solution. What would some of your objectives for a

What is process of implementing a new strategy, In most cases, organization...

In most cases, organizations adjusted their structures as part of the process of implementing a new strategy. Why might this practice not be advisable?

Principles and Practices of Management, How will you influence people to st...

How will you influence people to strive willingly for group objectives in your organization (target based industry)? Apply your interpersonal influence through communication proces

Explain professor alan assured that he would do so, The University of North...

The University of North is the major state university. The University was preparing for its upcoming re-accreditation, so the University board set aside extra funds to make sure th

On what interest rate financial institutions offer loans, After working for...

After working for 30 years, Ramjee Somjee Dutt opted for VRS and started a courier company and did very well in the first four years. He was now looking for expansion of his busine

OR, Explain OR Models

Explain OR Models

Explain in your own words an aspect of work, Describe in your own words an...

Describe in your own words an aspect of work/life balance that might be considered a NOD Numbers Only Data and the implications of that data. Describe in your own words that as

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd