Performance dimensions common in service than manufacturing, Operation Management

Assignment Help:

1. Name some performance dimensions more common in service than manufacturing operations. 

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter. 

  • Tangibles
  • Reliability
  • Responsiveness
  • Competence
  • Credibility
  • Courtesy
  • Security
  • Access
  • Communication
  • Understanding the customer.

 


Related Discussions:- Performance dimensions common in service than manufacturing

Explain points-based incentive program, Like other large airlines, Global A...

Like other large airlines, Global Airlines has a points-based incentive program. Customers who who join Global's FreeMiles program earn points by purchasing tickets from Global or

Describe the steps of the collaboration process, 1. State the primary reaso...

1. State the primary reasons for the organizations existence from an analysis of the mission, vision, values, and goals. & Intro. 2. Analyze the reason for the type of organizat

Explain measures that the government could employ, What are some of the mea...

What are some of the measures that governments can take to deter, detect, and prevent terrorists organized in small groups, bunch of guys (BOG) groups, cellular organizations, or a

Explain business knowledge competencies, Business knowledge competencies ar...

Business knowledge competencies are particularly important for which human resource role? Answer A) management developer B) employee advocate C) strategic partner D) functional exp

Describe switch read in order to find the mac address, What part of a packe...

What part of a packet does a switch read in order to find the MAC address?

Discuss factors that can rise complexity of the information, Identify and d...

Identify and discuss factors that can increase the size and complexity of the information system structure (beyond those discussed in the text). •Make at least three recommendation

Explain what are average weekly total costs, Given the following data for a...

Given the following data for a particular inventory item: Usage 500 units/week Ordering $40 per order Carrying Cost $.01 per unit per week Lead Time 3 weeks Price $.50 per unit a.

Explain terms of developing a project plan, In terms of developing a projec...

In terms of developing a project plan, specifically recommend how this resource could expedite that process.

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd