PERFOMANCE IMPROVEMENT

By categorizing radical and continuous process improvement methods, outline different operations improvement methods which you know

a) Tanzania Railway Limited (TRL) has opportunity for provision of consultancy service to conduct assessment on factors that hinder performance of the company. One of the Terms of Reference is to conduct company performance audit to see whether there is a need for improving existing (or introducing new) operations system. Assume you are selected as consultant and by using work study method of process improvement, briefly explain the procedure you would follow for undertaking such consultancy assignment

a) Mention methods which are used to set time in work study

b) Distinguish between continuous and snapback methods used in observations and recording data for stop watch.