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1) What assumptions are necessary when using customer driven analytics to make managerial decisions? 2) How does the IT strategy of 7/11 influence other aspects of the business
Access - Customer Satisfaction and Service Quality Involves approachability and ease of contact. It means: the service is easily accessible by telephone (lines are not busy an
what happens if line balancing does not exist
customer-process technologies
1. Consider a hot dog cart on a busy New York street. Customers arrive about every 3 minutes. a. Discuss: without any additional information, what is a plausible queuing model to u
a. Describe who will be the CEO and his/her qualifications/experiences in the product/service industry, including both education and work and other relevant experiences. b. Desc
Process Adjustment and Process Capability Process adjustment In the event of the process veering towards non-conformance as a result of variables which are not inherent t
Determine the utilization and the efficiency for each of these situations: a. A loan processing operation that processes an average of 7 loans per day. The operation has a design c
What significance of design in operations managent?
• How do you define strategy? • Have you ever held a position that had direct responsibility for strategy formulation or execution? • What was your role in strategy for that
Line Balancing- Line: an assembly line composed of various work stations, at which particular operations are performed.- To work efficiently, with no work pile-ups between stations, the line must be balanced, for example work must get through each workstation in roughly similar amount of time.Goals:1. To meet production goals,2. Maximize output.General Approaches to Line Balancing Technique1. Estimating number of operators for a specific number of stations,2. Work element sharing: grouping “activities” each work elements into “stations” or jobs performed by a single person (occasionally multiple people work in concert at a single station or machine)
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