markov analysis, Business Management

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on jan 1,2009 klosman firm held 40% of its total market and two other firms A and B held 40% and 20% respectively.based on a study conducted by a marketing reserch firm, the following facts were compiled;klosom retains 90% while gaining 55 of competitor A''S customers.A retains 85% of its customer, gains 5% of klosman''s customer and 7% of B''s customer. b retains 83% of its customers, gains 5% of klosman''s customers and 10% of A''s customers

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