Managing diversity is about more than equal employment opportunity and affirmative action (Losyk, 1996). The organisation should create such a working environment as will increase the motivation, satisfaction, and commitment of diverse people (Henry and Evans). Managers must understand their firm's culture first and then implement diversity strategies according to that culture (Hayes, 1999). Training and development programmes will improve the skills in dealing with the day to day diversity dilemmas (Henry and Evans, 2007). The rationale for diversity training programmes is often misunderstood at all levels. So it is important to first communicate what diversity is and what the
organisation hopes to achieve by managing it more effectively (Henry and Evans, 2007).