lecturer, Business Economics

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1. Three clients of Disrup, Ltd P, Q and R are direct competitors in the retail business. In the first week of the year P had 300 customers Q had 250 customers and R had 200 customers. During the second week, 60 of the original customers of P transferred to Q and 30 of the original customers of P transferred to R. similarly in the second week 50 of the original customers of Q transferred to P with no transfers to R and 20 of the original customers of R transferred to P with no transfers to Q.
a) Display in a matrix the pattern of retention and transfers of customers from the first to the second week

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