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Question 1:
(i) Define a "bargaining unit".
(ii) What are the factors, advocated by the Code of Practice of the Industrial Relations Act, 1973 which should be taken into account in determining a bargaining unit?
(iii) Differentiate between a "joint negotiating panel" and "dual recognition"
Question 2:
(i) Name the aggravating factors which intensify a dispute and the moderating factors which decrease the intensity of a dispute.
(ii) Differentiate between "conciliation", "mediation" and "arbitration" and give five reasons for opting for "conciliation/mediation" as a process for resolving industrial disputes.
Question One: (2.5 Marks) Suppose you are a senior manager in a global management consulting company. Which conflict management style do you think is the best and would you adopt
Presentation Skills: Once an appointment is set to meet up with a customer, a presentation should be made. A lot of work has previously gone into making the appointment. O
Assess the future of outsourcing with regard to its impact on employees, executives. Future of outsourcing - Employees as Specialists, Specialised companies and specialized emp
assignment 3000 words
QUESTION 1 a. What is CRM? b. Why is CRM important in a service organization? QUESTION 2 What are the various behavioural styles which may be exhibited by a customer
The phase consists of the followings activates: 1. Identify the core high level processes, 2. Recognize potential change enablers, 3. Gather performance metric withi
The ability to recognize the need for a business plan is now widely regarded as a sign of both business maturity and the likelihood of survival. (a) Discuss the benefits that ca
QUESTION 1 (i) Outline the importance of good body language at work. (ii) Elaborate on its importance while dealing with clients. Answer with examples. QUESTION 2
hi there I''m studying for oil and gas management, how could you help me? thanks
a. It results in dislocation of production process and causes excessive delays or reduction in output. b. Wages are to be paid for idle time resulting in loss of profits.
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