Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Explain competitive strategy relate to value chain structure, How does comp...

How does competitive strategy relate to value chain structure?

Explain statement is true with respect to job satisfaction, Which of the fo...

Which of the following statement is true with respect to job satisfaction and performance/ a. reward do not cause job satisfaction/ b. job satisfaction does not cause performance/

Explain forecast week 7 using a six-week moving average, Weekly sales of ry...

Weekly sales of rye bread at the corner store are shown below. Using this data, forecast Week 7 using a six-week moving average. Week Sales 1 415 2 389 3 420 4 382 5

Process design, Process Design, Process Planning and Line Balancing of Prod...

Process Design, Process Planning and Line Balancing of Product Process design entails process planning, facility layout and job design. Process planning entails selec

Explain what would be the impact of purchasing electronic, What would be th...

What would be the impact of purchasing electronic slot machines that do not use coins?

Explain supplementary unemployment benefit plans, Analyze the benefits of S...

Analyze the benefits of Supplementary Unemployment Benefit Plans, and list potential scenarios when they become quite vulnerable. Address service requirements, duration, benefit fo

Why is it important to view the whole person, Why is it important to view "...

Why is it important to view "the whole person" as a human services professional, rather than focus on the problem at hand?

Road transportation business, After working for 30 years, Ramjee Somjee Dut...

After working for 30 years, Ramjee Somjee Dutt opted for VRS and started a courier company and did very well in the first four years. He was now looking for expansion of his busine

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd