Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Explain how are sla''s performance standards agreed upon, How are SLA's per...

How are SLA's performance standards agreed upon? Give three examples of SLA's and how they would be agree upon.

500, find the optimal location for kilroy"s distribution center in this exp...

find the optimal location for kilroy"s distribution center in this expanded version of the problem

Explain should the company implement the new rate, The traffic manager of a...

The traffic manager of a monarch Elactric Company has just received a rate of reduction offer from trucking company. The proposal ia a rate of $3 per hundredvweight (cwt). if a min

Explain level of bookings influences, Please give a detailed explanation fo...

Please give a detailed explanation for the following scenario: Your industry practices reporting "bookings" for contracted business. The level of bookings influences your company's

Explain the overall strategy, Put yourself in the position of an entreprene...

Put yourself in the position of an entrepreneur who is developing a new product to introduce into the market. Briefly describe the product. Then develop the segmentation, targeting

Explain future hold for traditional mass-media advertising, What does the f...

What does the future hold for traditional mass-media advertising?

Explain hertzberg''s dual factor theory of motivation, According to Hertzbe...

According to Hertzberg's dual factor theory of motivation, one set of factors is known as Hygiene factors.

Capacity mgt. model, 1. The average annual investment cost of a workstatio...

1. The average annual investment cost of a workstation in New Jersey has been calculated to be $100,000. It has been calculated to be $150,000 in Kentucky. The hourly cost at a

Principle of motion economy, Principle of Motion Economy: The improvem...

Principle of Motion Economy: The improvement of any method is generally  accomplished using the ideas chosen from the alternatives  throw up during the critical examination ph

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd