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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
I need help with writing an rcode to analyze an experiment for a two way layout without replication. There are two factors each with 3 levels.
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Exactly how should "sustainability" be best defined when making it part of a gold statement or performance objective for a business or organization?
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