Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

What are the steps in the method study procedure, 1. What are the steps in ...

1. What are the steps in the method study procedure?  Answer: Select, record, examine, develop, install, maintain.

Explain the best way to handle the situation in the future, How is Microsof...

How is Microsoft and other software manufacturers combating the threat of open source software and other free tools that compete with its commercial products? Do you think that thi

Explain unsecured credit and secured credit, Compare and contract unsecured...

Compare and contract unsecured credit and secured credit, and explain the key differences.

Explain a project work breakdown structure, Which of the following items be...

Which of the following items best describe a project Work Breakdown Structure (WBS)? A. An organizational chart depicting who will perform project work. B. A schedule depicting w

Explain project life cycle differ from a product life cycle, I asked the wr...

I asked the wrong question last time. I asked it wrong. How does a project life cycle differ from a product life cycle?

Explain project manager is normally directly accountable, The project manag...

The project manager is normally directly accountable for the project result, schedule and budget.

Explain democracy of goods, The concept of the "democracy of goods" means w...

The concept of the "democracy of goods" means what? 1. Fill in the blanks: By Mistake, someone left spaces unfilled in the status report below. a. Please complete the report

Explain tuxedo ordering system for a local school system, You are on a proj...

You are on a project team that has been assigned a tuxedo ordering system for a local school system your question here

Explain operating cost & labour cost, A location analysis for Temponi Contr...

A location analysis for Temponi Controls, a small manufacturer of parts for high-technology cable systems, has been narrowed down to 4 locations. Temponi will need to train assembl

Explain new priority management system, How should Matulovic respond to his...

How should Matulovic respond to his fellow executives who are calling to ask him for special treatment outside the new priority management system?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd