Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Explain why is forecasting important in organizations, Why is forecasting i...

Why is forecasting important in organizations, especially as related to understanding the relevant time horizon to develop a forecast against? What are some examples from industry?

How to view intermingling of management, The chapter notes that in 2010, in...

The chapter notes that in 2010, in roughly two-thirds of U.S. firms, the CEO is also the chair of the board of directors. More broadly this can be viewed as an intermingling of man

Suitability of continuous or flow production, Suitability of continuous or ...

Suitability of continuous or flow Production In order that flow methods can operations satisfactorily a number of requirements must be met: 1.There Must be Substantially cons

Productivity boundary and operating efficiencies, Productivity Boundary and...

Productivity Boundary and Operating Efficiencies In an alternative approach, Porter (1996) attempts to resolve the issue of trade-offs by introducing the concept of a producti

Explain an approach to a business diversity program, Section 5 Assignment 1...

Section 5 Assignment 1. Describe an approach to a business diversity program that would be pragmatic and ethical. 2. What are three possible explanations for the hesitancy to discu

How to be market leader in an industry?, If a company needs to maintain mar...

If a company needs to maintain market position as a leader in its segment and to increase the same in future, the company is carrying out few initiatives like Innovation

Explain important in work-center scheduling, Why is managing bottlenecks so...

Why is managing bottlenecks so important in work-center scheduling?

Public sector - health care, Public Sector - Health Care 1. Increased...

Public Sector - Health Care 1. Increased consumer demands - increased performance measurement 2. Increased quality of service and choice demanded 3. Increasing salaries

Analyze the relationship between analysis and planning, Analyze the relatio...

Analyze the relationship between analysis, planning, implementation, and control. Provide an example of a product or service that flows through the relationship. Break down this pr

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd