Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Transaction Processing Systems, Discuss the organization structure and oper...

Discuss the organization structure and operation of a university. identify the different types of Transaction Processing System that can be defined for the university specify the d

Explain an approach to a business diversity program, Answer the following q...

Answer the following questions based on your readings. 1. Describe an approach to a business diversity program that would be pragmatic and ethical. 2. What are three possible

Characteristics of batch production, Characteristics of Batch Production ...

Characteristics of Batch Production Short Runs: Batch production is characterized by short production runs and frequent changes in set ups. Investment : Needs high in

Explain should itt have to honor the policy that layoffs, Review the "You B...

Review the "You Be the Judge" case in chapter 9 entitled Demasse v. ITT Corporation. Answer the following questions about this case: Did the emplyee handbook create a contractual

Explain involuntary bankruptcy under the bankruptcy code, Samantha (Sam), a...

Samantha (Sam), a book dealer, has the following assets: a building worth $155,000, accounts receivable amounting to $32,500 due within the next three months, and $25,000 cash in t

Explain factors that influence an organizational structure, Discuss at leas...

Discuss at least three factors that influence how an mnc selects an organizational structure

Explain was any sexual harassment involved in this situation, Was any sexua...

Was any sexual harassment involved in this situation? If so what kind was it?

Game theory is important for the understanding of what, Game theory is impo...

Game theory is important for the understanding of __________. A. competitive markets B. oligopolies C. all market structures D. monopolies

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd