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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
Which of the following charts is used to monitor the total number of defects per unit when a constant subgroup size is employed? s-chart c-chart p-chart u-chart
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