Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Performance prism - performance and productivity measures, Performance Pris...

Performance Prism - Performance and Productivity Measures Neely and Adams (2000) argue that in their recent research managers and academics highlight the need for a fresh pers

Explain what key technological features of sap, What key technological feat...

What key technological features of SAP set it apart from conventional business accounting/planning/control software?

Importance of performance measurement, Importance of performance measuremen...

Importance of performance measurement  1. Research reveals that many institutional investors are basing their decisions, in part, on a review of company's non financial perfor

System classification beneficial for operations managers, 1. Referring to t...

1. Referring to the figure, in which category would you place: a chemist shop; Burger King; Direct Line Insurance; Cable Vision; Motorola; a chiropodist; QVC television; Smith-Klin

Describe how advancing technologies in the security, Explain how advancing ...

Explain how advancing technologies in the security field are changing how end users are identified. In your response, identify potential security gaps that may be caused by these n

Explain production and shipping costs, Blue Computers, a major PC manufactu...

Blue Computers, a major PC manufacturer in the United States, currently has plants in Kentucky and Pennsylvania. The Kentucky plant has a capacity of 1 million units a year and the

Depict diagram a complex system, Diagram a complex system (a series of caus...

Diagram a complex system (a series of causal loops and their interconnections) for the ecosystem of your choice (desert, rainforest, tidal marsh, etc.).

Explain about the just in time philosophy, Explain about the just in time p...

Explain about the just in time philosophy. Just in time (JIT): This philosophy requires which products must only be produced when there is an internal/external customer w

Explain organizational structure, Analyze the reason for the type of organi...

Analyze the reason for the type of organizational structure employed by the organization, and identify the key positions that support that organizational structure.

Describe you can conduct outside research to locate info, In a 1-2 page pap...

In a 1-2 page paper discuss the following case study by applying the knowledge you gained through this week's studies. If necessary, you can conduct outside research to locate info

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd