Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Digitra; cell phone, Ask que Prepare Paul Jordan’s report to John Smithers ...

Ask que Prepare Paul Jordan’s report to John Smithers using regression analysis. Provide a summary of the cell phone industry outlook as part of Paul’s response. stion #Minimum 100

Explain leadership styles associated with path-goal theory, Identify four l...

Identify four leadership styles associated with path-goal theory. Explain each style and relate it to styles described in other theories. Can leaders exhibit more than one style?

Explain the advise to manager to take advantage of the offer, A manager rec...

A manager receives a forecast for next year. Demand is projected to be 580 units for the first half of the year and 930 units for the second half. The monthly holding cost is $2 pe

Explain the component of statistical methodology, The component of statisti...

The component of statistical methodology that includes the collection, organization, and summarization of data is called _____. descriptive statistics analytical statistics

Define uninformed aspiring international business executive, "U.S Managemen...

"U.S Management theories contain a number of idiosyncrasies not necessarily shared by management elsewhere"...and then proceeds to mention three specific examples. Why might these

Order winners - operations strategy, Order Winners - Operations Strategy ...

Order Winners - Operations Strategy These are operational capabilities that directly contribute to winning business. They are generally cited as the reasons for the purchase o

Make a scope statement for a coffee shop, Prepare a scope statement for a c...

Prepare a scope statement for a coffee shop. Remember to be tangible, measurable, and specific. The components: Project Objective, Deliverables, Milestones, Technical Requirements,

Explain technology meets the requisite market potential, Pharma Blitz devel...

Pharma Blitz develops and markets new technological products to be used in health care. The development of a new product operates as follows. When a new technology meets the requis

Explain the link of operations strategy, Question 1: Describe the role ...

Question 1: Describe the role of operations in an Organisation. Link with other functions Issues Types of operational decisions Conclusion Explain the s

Master production scheduling, Master Production Scheduling The master s...

Master Production Scheduling The master schedule ( or master production schedule of MPS) sets the quantity of each end item (finished product) to be completed in each time peri

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd