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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
Design a compensation and benefits package related to your dream job.
Matrix structures allow for workers to be shared on multiple projects and at a lower than usual cost. Answer To be shared on multiple projects and at a lower than usual cost
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