Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Explain the eight general strategies in the business buying, Describe the e...

Describe the eight general strategies in the business buying decision process.

Explain method for a company to advertise, How does Facebook compare with T...

How does Facebook compare with Twitter in terms of a method for a company to advertise? Is the audience different for the two? Are the risks/rewards different?

Calculate the path mean and network diagram, For the following data: ...

For the following data:   Time (in Days)   Activity Immediate Predecessor Optimistic Most Likely

Explain how can differences in the cultures of two countries, How can diffe...

How can differences in the cultures of two countries create ethical issues in our business operations? A key to answering this question is to first understand culture, particularly

Explain labour practices requirements, From the legal perspective, what cha...

From the legal perspective, what challenges May supervisors face in filling the positions? How might they unintentionally run short of regulatory hiring and labour practices requir

Explain critical path, Explain Critical Path. This is that sequence of ...

Explain Critical Path. This is that sequence of activities that decide the complete project duration. Critical Path is formed by critical activities. This path consumes maximum

Find what is the stock worth today, Investor G. Loeb owns a 5-year, $1000 b...

Investor G. Loeb owns a 5-year, $1000 bond with a 5% coupon. If the yield to maturity on similar bonds is currently 10%, what is Mr. Loeb's bond worth today? A security analyst

Explain worldwide industry environment, Organizations are structured to tak...

Organizations are structured to take advantage of their inherent strengths and also to minimize their inherent weaknesses. For example, an organization may outsource its purchasing

Explain sample taken from a process that produces steel rods, Twelve sample...

Twelve samples, each containing five parts, were taken from a process that produces steel rods. The length of each rod in the samples was determined. The results were tabulated and

Explain what is the present value of each investment, You must choose betwe...

You must choose between two passive investments. Investment A requires an initial investment of $50,000 but will return $71,000 in three years. Investment B requires an initial inv

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd