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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
List five advertisements from various types of media that attracted your attention. Discuss the characteristics that determined your selection
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Information required for Process Planning Quantity of work to be along with product specifications. Availability of equipment tools and personnel (giving dates e
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