Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Describe what will be the maximum inventory level, ABC Co manufactures a su...

ABC Co manufactures a subcomponent at the rate of 400 per day when required. Its annual demand for this item is 50000 unites. Assume 250 working days per year. Holding cost is $10

Discuss the business model and strategy have evolved, Discussion is about D...

Discussion is about Dell Computer's business strategy in the increasingly competitive PC market. For this discussion, research the company and its business strategy and answer the

Define the worshiping of a deity is required, the worshiping of a deity is ...

the worshiping of a deity is required in order for a belief to be considered a religion.

Explain what is the resulting productivity ratio, The total output from a p...

The total output from a production system in one day is 900 units and the total labour necessary to produce the 900 units is 900 hours. Using the appropriate productivity measure,

Schmenner''s service-process matrix - operation strategy, Schmenner's Servi...

Schmenner's Service-Process Matrix The service-process matrix was introduced earlier. It is Schmenner's service industry equivalent of the product-process matrix. The service

Rapid innovation - customers needs for a product, Rapid innovation - Custom...

Rapid innovation - Customers Needs for a Product The readiness with which the operations system can generate new products and services, and get them to market quickly. A study

Job shop organisation - operations function, Job Shop Organisation - Operat...

Job Shop Organisation - Operations Function Job shop systems generate special products or services to customer specification, with little likelihood that any particular produc

How to construct an electricity generating unit, To construct an electricit...

To construct an electricity generating unit, a company has to install 60 items. One team takes on an average 30 days to install one item. A team works for 300 days/year and managem

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd