Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

General questions, wanna know how long it takes to receive a paper

wanna know how long it takes to receive a paper

Describe the problems of homelessness, Explain the problems of homelessness...

Explain the problems of homelessness based upon the developmental, situational, and human needs perspectives, what make a person become homeless, when they are well educated and no

Explain tangible and intangible strategies, There are tangible and intangib...

There are tangible and intangible strategies that organizations can evaluate their system effectiveness on. Based on Tangible value, Revenue increase, Cost decrease---labour, mater

Explain would you want to manage an ikea store, Would you want to manage an...

Would you want to manage an IKEA store? Why or why not?

Define spread spectrum signalling over narrowband signalling, Which of the ...

Which of the following is an advantage of using spread spectrum signalling over narrowband signalling? a. Spread spectrum is easier to install b. Spread spectrum is more secu

Depict a project network that includes all the activities, Operations and S...

Operations and Supply Chain Management : CELL PHONE DESIGN PROJECT 1. Draw a project network that includes all the activities 2. Calculate the start and finish times for each

Evolution of operation management, How operations evolved from industrial r...

How operations evolved from industrial revolution to internet revolution?

Depict an activity on arrow network, Project involves 12 activities and the...

Project involves 12 activities and the precedence relationship is provided below in brackets. (1) Draw an activity on arrow network to represent the project tasks and their depende

Frameworks for developing performance measures, Frameworks for Developing P...

Frameworks for Developing Performance Measures  There are a number of approaches which will be described here in broad terms:  The Kaplan and Norton balanced scorecard

Explain enterprisewide analytical capabilities, Knowledge: List the reasons...

Knowledge: List the reasons a business would need consistently updated enterprisewide analytical capabilities

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd