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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
Negative Feedback in Open System A ubiquitous feature of all open systems is feedback. This is necessary for a system to maintain dynamic equilibrium despite being subjected t
Why are supply base innovation and risk management two future areas that will consume more of the supply manager's day?
Evolution of the supply chain Procurement, materials management and logistics management activities can be combined by the integration of software packages such as ERP. For m
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Describe two forces that you believe shape the relationship between business and society. Provide two examples (one for each force you choose). Look for flaws and strengths in spec
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