Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Mean value - statistical aspects of variability, Mean value - Statistical A...

Mean value - Statistical Aspects of Variability The arithmetical mean value (µ, mu) of the measurements can be readily calculated, as follows. Let the class mid- point values

Leadership evaluation and leadership philosophy, Write an evaluation (500-7...

Write an evaluation (500-750 words) of the situation that addresses the following: The power bases used by the leader. The influence tactics used by the leader. The leadership sty

Travel charts and string diagrams, Travel Charts and String Diagrams T...

Travel Charts and String Diagrams The use of travel charts has already been described under facility layout (see figure on page 140). A string diagram (see figure below) is us

Explain the term objective or necessity in management, Explain the term obj...

Explain the term objective or necessity. Objective or Necessity: The objective or the need of permitting workers to participate in management can be: (i) To attain industr

Line balancing, What do you understand by “line balancing”?

What do you understand by “line balancing”?

Explain about the economics of scope of lean production, Explain about the ...

Explain about the economics of scope of lean production. Economies of scope: It is possible while resources as like machinery or labour can be shared to manufacture vari

Observation of behaviour of company - service process matrix, Observation o...

Observation of behaviour of company - Service Process Matrix Schmenner observes that many service industries seem to be adopting competitive stances which imply moving up the

What is the objective under jit and time-based competition, _____ is the ob...

_____ is the objective under JIT and time-based competition. WIP reduction Material velocity Lead-time reduction Decreasing material wait time

Abc analysis, how to find percentage of annual volume

how to find percentage of annual volume

Explain supply chain risk management tools, Of the barriers to supplier dev...

Of the barriers to supplier development mentioned in this chapter, which ones, in your opinion, are the most difficult to overcome? 2. Describe the major sources of supply base ris

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd