Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

What kind of financial ratio might provide insight, Mary Ann has always lov...

Mary Ann has always loved to cook and is interested in starting a catering business. Being aware of the failure rate of new businesses, she is considering buying an existing cateri

Opm, Transformation process

Transformation process

Location analysis, explain the series of steps involved and various factor...

explain the series of steps involved and various factor effecting location decion?

Determine the dominant operations performance objectives, 1. When an organi...

1. When an organisation is stepping up production or availability of a service what are the dominant operations performance objectives?  Answer: This is a very difficult questio

Explain licensing contract manufacturing exporting, 1, Meridian sells sand ...

1, Meridian sells sand to customers in saudi arabia. 2, McDonald's in Germany. 3, Campbell's soup company contract with Nakano Vinegar form Campbell Nakano. 4, Flextronic

Computer the reorder point, (b) Suppose Norwitch has worked out a new contr...

(b) Suppose Norwitch has worked out a new contract, accepted by all its customers, of being allowed up to one week to satisfy each demand. Norwitch still uses a 99% "fill rate" as

Thus what exactly is a high performance organization, So what exactly is a ...

So what exactly is a high performance organization? Is this just another "buzz word" that American managers need to pay lip service to? Is there really any merit to having the crea

Explain two operations-related tasks carried out by firm, Identify two oper...

Identify two operations-related tasks carried out by Hard Rock Café

Low price and product features - operation strategy, Low Price and Product ...

Low Price and Product Features - Operation Strategy Low price  The ability of the operations system to satisfy the customers' requirements more cost-effectively (and by

Explain companies choose not to tie resources to their job, Some companies ...

Some companies choose not to tie resources to their projects. In what ways does this benefit a project? In what ways does this hinder a project?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd