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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
Quality is considered to be a structural element of the strategic service concept.
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The scope overview and business case sections of the project charter provide the high-level "what and why" of the project A. TRUE B. FALSE
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process flow and layout flows are at the core of lean manufacturing, do you agree or disagree?
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