Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Explain strategic and budgetary decisions, Identify and discuss factors tha...

Identify and discuss factors that can increase the size and complexity of the information system structure (beyond those discussed in the text). •Make at least three recommendation

Described in the initial kickoff meeting for a project, Which of the follow...

Which of the following would be the first item to be discussed in the initial kickoff meeting for a project? Answer Understanding of the requirements Understanding of the

Explain advantages of budgets, Explain advantages of budgets. Advantag...

Explain advantages of budgets. Advantages of Budgets: (i) Actions plans and policy taken are all reflected into the budgetary control system. Now here is a formal recognit

Explain create a rfp for a bpo in a factious organization, Create a RFP for...

Create a RFP for a BPO in a factious organization and explain why you would use different parts. Defend you choices to the executive team tasked with the outsourcing project.

Explain decrease company profits and increases in wages, Labour relations g...

Labour relations goals for management include: Answer (1) increase company profits, and limit decreases in employee wages and benefits. (2) Decrease company profits, and limit incr

Explain what is modern management theory, What is modern management theory ...

What is modern management theory because are we not just working from the Scientific Management Theories of the 40s and 50? so what is more modern?

The transformation process model and systems thinkin, #qu1) Using the trans...

#qu1) Using the transformation process model and systems thinking concepts, explain the key operations TGL works. Pay particular attention to flow of materials and the role played

Explain the various ways hr supports managers, 1) Discuss the various ways ...

1) Discuss the various ways HR supports managers. 2) Discuss the difference between the focus on Affirmative Action and the focus on equality. 3) Discuss two of the protected class

Explain production system that consists of a single station, Consider a pro...

Consider a production system that consists of a single station with a production rate of 1 part per minute and a process variability given by Ce=1.

Define why is it deemed necessary to protect the environment, Why is it dee...

Why is it deemed necessary to protect the environment? What does it mean to society? To business? To the individual? To future populations?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd