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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
How does a leader differ from a manager and when would it be more advantageous to be a manager rather than a leader?
After working for 30 years, Ramjee Somjee Dutt opted for VRS and started a courier company and did
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