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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
Explain causes of Poor Industrial Relations vs.a conditions for good IR. Insufficient fixation of wages and wage structure - There is a requirement for payment of fair wag
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process flow and layout flows are at the core of lean manufacturing, do you agree or disagree?
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