Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

What are the characteristics of total quality management, Q. What are the c...

Q. What are the characteristics of total quality management? Characteristics of total quality management: 1. Get this right first time philosophy 2. Continuous enhancemen

Identify the business level strategy of walmart corporation, Looking at Wal...

Looking at Walmart Corporation, identify it's Business Level Strategy. Short paper format about 100-300 words or as needed.

Describe the leadership style, Discuss the leadership style, visionary, coa...

Discuss the leadership style, visionary, coaching or afflictive, that would be the best in the given situation below and provide support for your choice. 1) A non-profit agency wis

Aishat, A company has the following forecast demand for the next five month...

A company has the following forecast demand for the next five months: 1,600, 2,400, 3,200, 2,800, and 2,400. The following information is also available. current

Process Model - Serivces, Apply a proces smodel to a services industry proc...

Apply a proces smodel to a services industry process that experiences problems with either internal or external customers. Discuss all elements

Reliable delivery - customers needs for a product, Reliable Delivery - Cust...

Reliable Delivery - Customers Needs for a Product The degree to which the operations system delivers its products or services on time. DHL can successfully charge premium parc

What are routine and strategic decisions, What are routine and strategic de...

What are routine and strategic decisions? Routine decisions are of repetitive nature that do not need much analysis and evaluation, are in the context of everyday operations of

Describe strategic planning process, As a part of the strategic planning pr...

As a part of the strategic planning process, our firm will have to examine external factors with the EFE Matrix and internal factors with the IFE Matrix. If we only do one of these

Explain what is the minimum sales quantity, Ski Boards, Inc., wants to ente...

Ski Boards, Inc., wants to enter the market quickly with a new finish on its ski boards. It has two choices: (A) make major modifications at a fixed cost of $26,000, or (B) purchas

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd