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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
How does business obtain the ability to assimilate, synthesize, and apply the concepts of management information systems; specifically how information systems transform business; h
Imagine that you just made manufacturing changes to your product so it is now easily recyclable. How would you publicize these changes?
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