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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
How technology is changing the customer service and service offerings?
After working for 30 years, Ramjee Somjee Dutt opted for VRS and started a courier company and did very well in the first four years. He was now looking for expansion of his busine
Why is it important to continuously update the implementation and communication of a strategic plan?
Bar Chart - Scheduling A pictorial chart also known as the bar chart was developed by Henry L. Gantt around 1990 and is used to deal with complex activities. Out of the variou
The Bawl Corporation supplies alloy ball bearings to auto manufacturers in Detroit. Because of its specialized manufacturing process, considerable work-in-process and raw materials
Answer the following questions: 1) Why is it best not to enter a percentage (%) completion? 2) According to your Project Summary, is this project on schedule? Will you be ove
the desired daily output for an assembly line is 360 units.this assembly line will operate 450 minutes per day
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Obsolete technology can cost an organisation its customers.Explain the role of computers in production and operations management
proof V=C((n/(n-1))^n)(r/(r*T+r)^n
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