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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
State of nature decision S1 S2 S3 D1 250 750 500 D2 300 -250
a. To cater for adequate supply of oxygen or air required for respiration. b. To provide thermal comfort b maintaining adequate heat balance of the body. c. To get r
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