Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Hungarian method, How is the Hungarian method applied for obtaining a solut...

How is the Hungarian method applied for obtaining a solution if the matrix is rectangular

Explain forecast week 7 using a six-week moving average, Weekly sales of ry...

Weekly sales of rye bread at the corner store are shown below. Using this data, forecast Week 7 using a six-week moving average. Week Sales 1 415 2 389 3 420 4 382 5

How following has been cited as recommendation for changing, which of the f...

which of the following has been cited as a recommendation for changing structure and perfection to address the leakingipeline/1.create origination culture more satiating to women//

Larger quantity purchases, A vendor's gives discounts to entice larger quan...

A vendor's gives discounts to entice larger quantity purchases.  The price breaks are as follows: Order Size    Discount    Unit Price     0 - 40              0%           $30 50

Scope overview as well business case sections of the project, The scope ove...

The scope overview and business case sections of the project charter provide the high-level "what and why" of the project

Design methods, Computer-Aided Design is one of the techniques used by Rega...

Computer-Aided Design is one of the techniques used by Regal Marine in the manufacturing of boats. With the aid of examples, critically discuss FIVE (5) techniques that are import

Factors responsible for plant location choice, Factors Responsible for plan...

Factors Responsible for plant Location choice The physical factors associated with location of an enterprise can have a significant impact on the operations of an enterprise a

Explain is it selfish to prefer one''s own life, Is it selfish to prefer (s...

Is it selfish to prefer (saving) one's own life to that of others?

Explain labour agreements, Outline and explain the three major elements (an...

Outline and explain the three major elements (and their arguments) contained in the controversial question as to whether union security provisions should be negotiated in labour ag

#title.mrp, what are the factors that affect the mrp?

what are the factors that affect the mrp?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd