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Increasing Pace of Change - Service Operations Management
The establishment of service operations management. Total quality management (TQM) widely adopted, ISO 9000, theory of constraints (TOC), Baldridge award, Internet - world wide web communications, development of enterprise-wide information systems (ERP) - systems such as SAP R/3 and Oracle client server software, business process reengineering (BPR), supply chain management, services management, Heskett's 'cycle of failure' model and the profit-value chain model.
1. Custom Computers, Inc. assembles custom home computer systems. The fan assemblies needed are bought for $24 each and are ordered in quantities of 1500 units. Annual demand is 75
Management as a process Much has been written of management as a process of 'getting things done through people', but the seminal work was that of the French engineer and indu
Upon graduation from college, Bob, Carol, Ted, and Alice formed Kotaku, LP, a limited partnership, to distribute video gaming software over the Internet. Bob and Carol each contrib
In what way can contract manufacturers consider themselves service providers? Hasn't Nike been doing this for years? What's the difference?
1. What can top managers do to maximize chances for success here? 2. Cisco went live with ERP in a big bang fashion, which is inherently risky. How did Cisco mitigate this risk?
How do you think management practices might change in response to increasing government regulation in the banking and health care industries?
Dan Reid, chief engineer at New Hampshire Chemical, Inc., has to decide whether to build a new state-of-art processing facility. If the new facility works, the company y could real
Of all the discussions and assignments provided in this course, evaluate how Project proposal, project implementation and communication strategy might specifically support your abi
Why should one study operations management?
I need an article with answers to the following: Consideration doing business in China. You are an American company wanting to expand into China. Your management has asked you to d
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