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Question:
(a) IT Service Support within the ITIL framework is divided in a number of processes. Compare and contrast the following processes:
i. Incident Management and Problem Management ii. Change Management and Release Management.
(b) The Configuration Management Database (CMDB) is a pivotal component of IT Service Support:
i. Explain what you understand by a Configuration Item or CI.
ii. Which relationships does the CMDB usually contain?
(c) With respect to VoIP, answer the following:
i. What is the purpose of a "soft" switch?
ii. Describe three popular VoIP protocols and the features that they provide.
Mention the characteristics of Statistics. Explain any two applications of Statistics.
Question: There is no one specific method of categorizing organization theories. However, it is generally accepted that: (a) The Type 1 theorists, also known as the classica
Machine Readable Catalogue: The past ten years have witnessed a great change in cataloguing practice with the increasing use of computers and network communications. Catalogui
Input to Quality Control Process The inputs to quality control are: Project management plan: this consists of the quality management plan which helps to control quality.
RUNG PROCESS In a library we classify and catalogue a book after it is acquired and entered in the Accession Register. After cataloguing the book, the entries will be filed i
Oral Presentation It provides to spoken, rather than written communication where information is expressed to a group. The spoken word is frequently augmented by visual aids suc
Covering Materials: Leather: Leather was the primary covering material for books until the third decade of the last century. It is only later that the commercial publishers
Library Reinforced Binding: Reinforced binding means strengthening the book by adding some material. It could be strengthening of the hinge with cloth or the reinforcing a pal
Filing Equipment -LIBRARY EQUIPMENT-LIBRARY MANAGEMENT Provision for filing has to be made for many kind of materials, from architectural and technical f very large size to
Question 1 What are the various basic shots? Question 2 Describe the ways in which light can be measured in detail Question 3 Write a long note on the SLR camera.
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