Incident management and problem management, Other Management

Assignment Help:

Question:

(a) IT Service Support within the ITIL framework is divided in a number of processes. Compare and contrast the following processes:

i. Incident Management and Problem Management
ii. Change Management and Release Management.

(b) The Configuration Management Database (CMDB) is a pivotal component of IT Service Support:

i. Explain what you understand by a Configuration Item or CI.

ii. Which relationships does the CMDB usually contain?

(c) With respect to VoIP, answer the following:

i. What is the purpose of a "soft" switch?

ii. Describe three popular VoIP protocols and the features that they provide.


Related Discussions:- Incident management and problem management

Planning and design for a new property, Question 1: Show the importance...

Question 1: Show the importance of facilities planning and design with regards to: (i) Land (ii) Esthetics (iii) Space (iv) Buildings (v) Innovation (vi) Acces

Briefly explain the key elements of tqm, Total Quality Management (TQM) is ...

Total Quality Management (TQM) is now practiced in business as well as in government, the military, education, and non-profit organisations. TQM is thus applied to any type of orga

Lp modles, how do you write a lp model in standard form? ex) max z=9x+6x ...

how do you write a lp model in standard form? ex) max z=9x+6x subject to 12x+5x x

Types of observation, Types  of Observation: Types of observation rela...

Types  of Observation: Types of observation relate  to  the  observer-observed relationship. It has been described as "concealment and participant", "concealment and non- part

Explain an alternative model of change, Question: "According to Lewin, ...

Question: "According to Lewin, change underlies the modification of those forces that keep a system's behaviour stable" (a) Why do people in organisations at times prefer t

Efficient market hypothesis, QUESTION (a) (i) Discuss the empirical evi...

QUESTION (a) (i) Discuss the empirical evidence in relation to weak form market efficiency (ii) Explain fully how you would conduct a test of semi-strong form of the Efficie

Engineering Risk Management, Total Marks – 40 (Note: The information for t...

Total Marks – 40 (Note: The information for this question is based on the material contained in Hopkins, Andrew (1999) Managing major hazards: the lessons of the Moura Mine Disast

Role of inspection in quality management, R ole of inspection Inspecti...

R ole of inspection Inspection plays an important role in quality management. The products should be inspected at the end of the process to make sure that they meet the specif

Treasury management, Treasury Management explain the objective of treasury ...

Treasury Management explain the objective of treasury management as "the management of an organisation's cash flow, its borrowings and its investments, in such a way as to contro

Developmental stages of customer acquisition and management, Question: ...

Question: CEOs admit that more money, time, and organisational changes will be required to make the needed transition from product or channel driven structures and tactics to a

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd