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Question:
(a) IT Service Support within the ITIL framework is divided in a number of processes. Compare and contrast the following processes:
i. Incident Management and Problem Management ii. Change Management and Release Management.
(b) The Configuration Management Database (CMDB) is a pivotal component of IT Service Support:
i. Explain what you understand by a Configuration Item or CI.
ii. Which relationships does the CMDB usually contain?
(c) With respect to VoIP, answer the following:
i. What is the purpose of a "soft" switch?
ii. Describe three popular VoIP protocols and the features that they provide.
Private documentation/information centres: They belong mainly to private business enterprises, commercial firms, etc., and serve primarily the interests of their own instituti
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Question 1 As a trader in order to be competitive and successful, how can you address some risks that are peculiar to foreign trade like commercial risks and political risks?
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