Illustrate your discussion using a service organisation, Operation Management

Assignment Help:

Question 1:

"Yield management guides the decision of how to allocate undifferentiated units of capacity to available demand in such a way as to maximize profit or revenue." Critically analyse the impacts of yield management in a service organisation of your choice for a competitive market.

Question 2:

(a) Critically discuss any five of the Total Quality Management critical success factors, and explain how an organisation might introduce these critical success factors into its processes, drawing particular attention to any difficulties they might encounter.

(b) Imagine you are the manager of a service organisation, assess the four costs associated with the quality of your operations and illustrate your answer with relevant examples.

Question 3:

"Customers experience the whole of the service delivery process and thus include waiting in their overall assessment of service quality. On the other hand, service providers often consider waiting as being external to their core business and to some extent out of their control and consequently as an area of reduced commitment." Critically discuss this statement. Illustrate your discussion using a service organisation of your choice.


Related Discussions:- Illustrate your discussion using a service organisation

Explain draw a graph illustrating the crossover point, Stan's company is co...

Stan's company is considering producing a gear assembly that it now purchases from Sal Company. Salt company charges 4 per unit with a minimum order of 3000 units. Stan estimates t

Compute the composite rating-weighted average, A location analysis for Temp...

A location analysis for Temponi Controls, a small manufacturer of parts for high-technology cable systems, has been narrowed down to four locations. Temponi will need to train asse

Define what changes in dividends will affect the stock price, AirJet Best P...

AirJet Best Parts, Inc. is concerned regarding recent changes in its stock prices for the company and would like to determine the stock prices for key competitors. Key competitors

Describe the response of the organization, The issue of fraud must be consi...

The issue of fraud must be considered when managing risk as it could present a major liability to the organization. Fraud is an act that requires an aggressive response and correct

Define what can we learned about business and ethics, Details what can we l...

Details what can we learned about business, ethics, and society.

How to choose the most qualified suppliers and strategies, Use at least one...

Use at least one project you have been a team member of, or a project manager for, as an example to contextualize the research topics below: All of the following topics must be

Decision tree, #questionSpencerville Products is expanding its operations w...

#questionSpencerville Products is expanding its operations west of the Mississippi. Its first step is to build a manufacturing facility in Denver to satisfy demand on the West Coa

Explain obstacles and the boat was operated properly, A water skier who bre...

A water skier who breaks his leg after a tumble while water skiing, where the lake was free of obstacles and the boat was operated properly, will probably fail to recover in an act

Explain company follow a plan of concentrated manufacturing, You are the CE...

You are the CEO of a chemical company that produces sulphuric acid, an acid that is used as an input in a wide variety of industrial products. The company has a good reputation in

Explain how much time data collection will require, You have figured out th...

You have figured out that, for your research, you need 20 classes of Biology 101 students to complete your questionnaire. You estimate that the average student will complete the qu

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd