Illustrate the quality control systems, Operation Management

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Illustrate the quality control systems?

Quality Control verses Quality Assurance:

Quality control systems comprise sampling, testing and inspection of raw materials, work-into progress or finished goods stock. As well the monitoring of customer complaints and study of product faults reported through internal testing or customer returns. This system acquire feedback regarding historical performance in order to enhance performance of the organisation within future (feedback control), this is the control of quality by inspection and appraisal.


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