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Problem :
Describe how managers may use Queuing Models in the decision making process.
Consider there is only one photocopy machine in your organisation. On a typical day, an average of 20 staff per hour arrives at the photocopy room to make copies. The average time required for photocopying is 2 minutes. It is assumed that the service times may be described by the exponential distribution.
Find the following:
(a) the average number of staff in the system;(b) the average time a staff spent in the queue; (c) the average time a staff spent in the system; (d) the probability that the photocopy room is empty.
In considering employee recruitment in your own business, what do you think is the best approach to use? Why do you think that is the best approach?
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