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Handling customer complaints
There are always some customers who complain after completing the sales. Like
customer objections, don't take complaints negatively. Other than that, they are often an excellent way to:
In other terms, customer complaints can be a excellent selling opportunity!
algorithm
Communicational cohesion : Communicational cohesion is when parts of a module are grouped because they operate on the similar data (e.g. a module which operates on the similar reco
Give the procedure of the Delphi method. 1. The co-ordinator shows a specification and estimation form to each expert. 2. Co-ordinator calls a group meeting in which the exp
Define software scope. The first software project management activity is the determination of software scope. Scope is defined answering the following questions. Context: Wh
Difference between Pilot and Beta Testing. Pilot testing includes having a group of end users try the system prior to its full deployment in order to give feedback on its perfo
What is the meaning of Software? Software is termed as a set of computer programs that are related documents that are indented to provide required features, functionalities and
Software project planning entails what activities? Software project planning entails the many activities: - Estimation: o Effort, , resource, cost and project duratio
Q. Important issues related to SRS? (a) System goals as well as requirements are different- Goal is a more general characteristics. For example Whole system must be designed in
Discuss in detail the design concepts. Abstraction Functional abstraction Data abstraction Control abstraction Information hiding Each unit in the s
Q. Explain about Communicational cohesion? Communicational cohesion: The Communicational cohesion is when parts of a module are grouped for the reason that they operate on th
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