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1. What issues are raised by this case in relation to the formulation of a service operations strategy?
Answer: This example raises interesting questions relating to service strategy. Must successful services be highly focused in the market? Is there a general move towards service factories? In this example it would appear that marketing and operations strategy may be one of the same. Also, the activities of people management, marketing and operations management as functional management topics is being blurred. Service management crosses incorporates elements of all of these subject areas.
What are all the steps involved in Work Study
Corruption and bribery are common in some countries. Would you simply avoid locating in such a country, or locate there and deal with it? If the latter, how would you deal with it?
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In terms of developing a project plan, specifically recommend how this resource could expedite that process.
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