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QUESTION 1
(a) Discuss the four distinctive characteristics of services, and illustrate them with reference to a service product such as a restaurant
(b) Outline the ‘gaps' model of service quality and discuss how a service-based organisation can use it to manage its customer satisfaction
QUESTION 2
(a) A queuing system can affect the customer's perception of service quality (Fitzsimmons and Fitzsimmons, 2004). Explain with examples the implications of queues and waiting to the management of services
(b) Discuss the key factors that influence long-term capacity management decisions faced by a service organisation of your choice
FITS TO MERCHANTS An illustration of street markets accept credit cards For merchants, a credit card transaction is frequently added more security than other types of paymen
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Designation : Project Leader Job Profile : The work included People management, Delivery, Presales, RFP, Architecture & System design, Requirement gathering, Documenting b
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The National Weather Service has recently faced downsizing due to a significantpersonnel shift in the Obama budget. The White House budget removed one employee from each of the 12
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