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QUESTION 1
(a) Discuss the four distinctive characteristics of services, and illustrate them with reference to a service product such as a restaurant
(b) Outline the ‘gaps' model of service quality and discuss how a service-based organisation can use it to manage its customer satisfaction
QUESTION 2
(a) A queuing system can affect the customer's perception of service quality (Fitzsimmons and Fitzsimmons, 2004). Explain with examples the implications of queues and waiting to the management of services
(b) Discuss the key factors that influence long-term capacity management decisions faced by a service organisation of your choice
"Whilst recognizing the need for standardization in discussing poverty across time and space and between different social categories, it sometimes becomes necessary to use more tha
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Industrial Law : A comparative analysis between banking and plantation Industry
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history of Archaeology More specifically, research foci can include skeletal evidence for disease, chemical analyses relating to diet, the growth and maintenance of bones and
how to write about the database as a science ERD
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