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QUESTION 1
(a) Discuss the four distinctive characteristics of services, and illustrate them with reference to a service product such as a restaurant
(b) Outline the ‘gaps' model of service quality and discuss how a service-based organisation can use it to manage its customer satisfaction
QUESTION 2
(a) A queuing system can affect the customer's perception of service quality (Fitzsimmons and Fitzsimmons, 2004). Explain with examples the implications of queues and waiting to the management of services
(b) Discuss the key factors that influence long-term capacity management decisions faced by a service organisation of your choice
what is the average success rate of learning English in the world if measured by the ratio of number of people who learned English as a foreign language (EFL) for 3-4 years and wh
Whom do you think Rajender will eat with? Why?
I am facing some problems in my assignment of Elements of Epic Poetry. Can anybody suggest me the proper explanation for it? the topics which are related to the assignment are give
QUESTION : Create a case encompassing data from your routine office work so as to apply all Quantitative Techniques learned in this course. Perform all possible analyses on t
1. This time using the temperature data. Plot only the data in the time interval 1960 - 2009 so that you can visually compare it with the CO2 record. 2. Anti-global warming prop
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