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QUESTION 1
(a) Discuss the four distinctive characteristics of services, and illustrate them with reference to a service product such as a restaurant
(b) Outline the ‘gaps' model of service quality and discuss how a service-based organisation can use it to manage its customer satisfaction
QUESTION 2
(a) A queuing system can affect the customer's perception of service quality (Fitzsimmons and Fitzsimmons, 2004). Explain with examples the implications of queues and waiting to the management of services
(b) Discuss the key factors that influence long-term capacity management decisions faced by a service organisation of your choice
Sir kindly help me how to make a major project on this topic...Thanks in advance
The digestive system is a series of hollow organs joined in a long, twisting tube from the mouth to the anus. Inside this tube is a lining called the mucosa. In the mouth, stomach,
#questsion.4b,3b,b is it variables, like terms, constants, or coefficient?
The rectum is an 8-inch chamber that connects the colon to the anus. It is the rectum's job to receive stool from the colon, to let the person know that there is stool to be evacua
write a short note on Principles of Financial Management.
Question 1: There are large numbers of responses that will be provided to clients during counselling. The kind of responses provided is also known as essential counselling
Question: (a) Examine the extent to which the participatory role of the community needs the "mapping" of various groups as they will be identified and the support mechanisms,
What is the scramble for Africa? A colony''s primary job is to
#qIf you have two candles on a boat but no source of fire. How will you lighten a candle if you are in the middle of the river? uestion..
Do you think that Hitler had any mental health issues, if so why? In your study of humanities do you think there are any specific traits which a dictator must have? It is said
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