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QUESTION 1
(a) Discuss the four distinctive characteristics of services, and illustrate them with reference to a service product such as a restaurant
(b) Outline the ‘gaps' model of service quality and discuss how a service-based organisation can use it to manage its customer satisfaction
QUESTION 2
(a) A queuing system can affect the customer's perception of service quality (Fitzsimmons and Fitzsimmons, 2004). Explain with examples the implications of queues and waiting to the management of services
(b) Discuss the key factors that influence long-term capacity management decisions faced by a service organisation of your choice
Rajender Kumar was a production worker at competent Motors Limited (CML) which made components and accessories for the automotive industry. He had worked at CML for almost seven ye
brief explanation of factors effecting differential scanning calorimeter
the problem with me is i cannot make sentences even i know sufficient amount of vucabulary but still i cannot use them in a proper manner i go confuse what to do / please help
i need a sample of a teacher made test. thanks
Question 1: (a) Does the Gillick decision help counsellors and therapists to best meet their professional responsibilities to children, parents and education authorities? Dis
There are now a number of sellers from set M, and buyers from set N. Each seller j can deliver one unit of the good at some price c j ≥ 0whichisonly known to him, and each buyer i
Public Administration: It is a branch of political science dealing primarily along with the structure and workings of agencies charged along with the administration of governmenta
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factor affecting tga curve
Water makes up about 66 percent of the human body and hence is vital for the body. • Water helps to remove the dangerous toxins that our body takes in from the air, the food and
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