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QUESTION 1
(a) Discuss the four distinctive characteristics of services, and illustrate them with reference to a service product such as a restaurant
(b) Outline the ‘gaps' model of service quality and discuss how a service-based organisation can use it to manage its customer satisfaction
QUESTION 2
(a) A queuing system can affect the customer's perception of service quality (Fitzsimmons and Fitzsimmons, 2004). Explain with examples the implications of queues and waiting to the management of services
(b) Discuss the key factors that influence long-term capacity management decisions faced by a service organisation of your choice
To write an informative speech for presentation on "The importance of pre-school education in Singapore"
Whatever the maxim cuiusest solum may have signified to the common lawyer of earlier centuries, it has since become obvious that its legal meaning is now heavily qualified by the a
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In no more than one typed page, provide a statement of your decision to lend or not lend to this company based on your interpretation of the company's long-term prospects (i.e., lo
Question 1: As a NCD coordinator, you have been assigned to devise an Action Plan for the prevention and control of Non Communicable Diseases. a) Analyse and discuss six ob
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SECURIT Y MODEL A computer security model is a system for identifying and enforcing security policies. A security model may be established upon a formal model of access rights
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Importance of natural resource geography: The importance of natural resources geography has grown in the light of its study of the geographic aspects of the conservation and reple
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