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QUESTION 1
(a) Discuss the four distinctive characteristics of services, and illustrate them with reference to a service product such as a restaurant
(b) Outline the ‘gaps' model of service quality and discuss how a service-based organisation can use it to manage its customer satisfaction
QUESTION 2
(a) A queuing system can affect the customer's perception of service quality (Fitzsimmons and Fitzsimmons, 2004). Explain with examples the implications of queues and waiting to the management of services
(b) Discuss the key factors that influence long-term capacity management decisions faced by a service organisation of your choice
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Question 1 Explain any five differences between dyeing and printing Question 2 Describe any five synthetic dyes along with its suitability and properties Question 3
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Question 1: A "Development Organization" invites you to be its development communication consultant to promote the diffusion of a new idea into your community. Discuss the ste
How did the experience with experimental programs affect the nature and pace of innovation at EPS
in what way is product strategy linked to product decision?
Suggested Paper Outline Organization Description • Overview • Description - Department / Operational Area Studied Detail Definition of Situation / Problem / Opportunity • Backgroun
QUESTION 1 Discuss the advantages and disadvantages of Alternative Dispute Resolution compared to litigation. QUESTION 2 Explain the doctrine of separation of powers. D
Question 1: (a) Write the definition of a class called ‘Point' in Java. The class should contain the following:- (i) Two integer variables x and y declared protected. (i
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