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QUESTION 1
(a) Discuss the four distinctive characteristics of services, and illustrate them with reference to a service product such as a restaurant
(b) Outline the ‘gaps' model of service quality and discuss how a service-based organisation can use it to manage its customer satisfaction
QUESTION 2
(a) A queuing system can affect the customer's perception of service quality (Fitzsimmons and Fitzsimmons, 2004). Explain with examples the implications of queues and waiting to the management of services
(b) Discuss the key factors that influence long-term capacity management decisions faced by a service organisation of your choice
Most opinions are that managed care is here to stay. One of the attractive features of managed care is its ability to contain costs of health care services. Discuss the following
WHY KATTAPA KILLED BAHUBALI?
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how to write a report on Customer satisfaction on certain Bank?
the turquand''s rule
choose an economic theory of your choice, quantify it, assign figures to it and then the regression process
When doing verb conjugations, there are E to IE and E to I but how do i know which IE or I gets used on a certain verb?
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