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Assume a drive-up teller window at a bank. Customers arrive at the rate of 25 per hour. The teller can serve one customer every two minutes. Assume exponential inter-arrival and exponential service rates. Determine: A) Fill in the table. Arrival Rate (Lambda) Average interarrival time Service Rate (Mu) Average service time Utilization S Ca, Cs
B) What is the average utilization of the employee?
C) What is the average number of customers in line?
D) What is the average number of customers in the system?
E) What is the average waiting time in line?
F) What is the average waiting time in the system?
What are the options a manager has to stimulate change? Give an example of each. What is meant by the "Calm Waters metaphor?; the "White Rapids "metaphor? What internal and externa
suppose the manufacturer has an inflated demand forecast as follows: Quantity Probability 2,200 5% 2,300 6% 2,400 10% 2,500 17% 2,600 30% 2,700 17% 2,800 12% 2,900 3% (a) Suppose t
Ergonomics Inc. sells ergonomically designed office chairs. The company has the following information: Average demand = 54 units per day Average lead time = 30 days Item u
First printing has contracts with legal firms in San Francisco to copy their court documents. Daily demand is almost constant at 12,500 pages of documents. The lead time for paper
If you were marketing a lower cost ($20-$50) product in a highly competitive field, which of the four Ps would you prefer to have an advantage over your competitors, and why?
Customisation - Service Process Matrix Customisation reflects the degree to which the service provided is tailored to the needs of the customer. Organisations which have a hig
A manufacturer uses a purchase part who's demand over any time period of length t (in years) can assume to be normally distributed with mean 200t and variance 400t. The part cost $
types of manufacturing systems and layout
Cunningham Performance Auto, Inc., modifies 375 autos per year. The manager, Peter Cunningham, is interested in obtaining a measure of overall performance. He has asked you to prov
Which of the following does B stand for in the BCG Matrix? (a) Boom (b) Balance (c) Bankruptcy (d) Boston
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