Question 1:

Explain the features of Six Sigma.

• shifts the paradigm quality as the cause of good business performance
• The philosophy is to make fewer mistakes.
• Is a business strategy to reduce the cost by attaining good quality.
• It is a statistical process control technique.
• It is a philosophy of achieving the ultimate goal of ‘Do it right the first time every time.
• reduces the defect and variations
• not delegable.
• equally applicable to the manufacturing and the service industry.
• main objectives are reduction of variation, defects, costs and cycle time, aimed towards maximisation of customer satisfaction.
• focus of Six Sigma

Question 2:

What are the benefits of implementing a QMS?

• Results in improvements in operational efficiency.
• Improvement in organisational effectiveness.
• Allows monitoring and analysing process performance for continual improvement.
• Allows the organisation to enhance its bottom-line revenue growth