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Question:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Describe the development process, features involved and importance of standards in the daily life of the members of public and the business community.
Question : (a) Describe the importance of the following quality tools in process improvement: (i) Pareto diagrams (ii) cause-and-effect diagrams (b) The Managi
Q. How do I get resources? We must assume that the requisite planning as discussed in Question 12 has been completed and the resulting plan approved for implementation. In that
What types of errors disclosed in Trial Balance? A Trial Balance discloses the given types of errors as illustrated follows: a. An item posted two times. b. A mistake int
Greater Possibility of Space Utilization There will be a greater productive utilization of the floor area under this type of layout. Due to lesser need for temporary storage o
Q. What level of project management do I need? A. This is a complicated question to answer for the reason that it very much depends on the size duration and technical complex
Define the term Scenario Planning in risk management. Scenario planning: It is about perceiving uncertainties for example identification of risks and the growth of pre-em
The management of risk is proving to be one of the most difficult tasks for the project management profession. How can risk be managed effectively and who should be responsible for
I have a project that I would like to have a work breakdown structure developed for.
I have project assignmet for project management and the submition due date is 5th may can you help me with it ?
S Company has been awarded the contract for the refurbishment of a local hotel. The overall timescale for the project has been agreed at 30 weeks (a high fast completion for this s
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