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Question:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Describe the development process, features involved and importance of standards in the daily life of the members of public and the business community.
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ISO 9001 is the most difficult of the three standards to be chosen for certification , because it includes all the the twently elements. This comprehensive certification i
Problem: (a) Define and illustrtae the term Maintenance Strategy? Support your answers with relevant examples. (b) Describe the steps that will be taken to improve the
Computerized Relative Allocation of Facilities Technique (CRAFT): The previous difficulty can now be alleviated because of the availability of computer software packages like
Question: (a) What could be the motivations for a large multinational to offshore its application development? (b) What could be the risks of offshoring application develo
FLF is a courier company based in Z Country which presents direct document and parcel express delivery services for commercial customers. It prides itself not only on its reliabili
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