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Question:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Describe the development process, features involved and importance of standards in the daily life of the members of public and the business community.
QUESTION a) The purpose of project management is to achieve successful project completion with the resources available. Regardless of the method that is used to handle a projec
After collecting random data located on a text file, we tested our model to see the appropriateness of the data collected. We tried more than one method and ended up using the fit-
What type of relationship and reporting arrangements must the project manager have with the sponsor? The sponsor of a project shows the management of the organisation which com
O perating characteristic curve The operating characteristic curve for a sampling plan quantifies the risks. The OC curve for an attribute plan is a graph of the percentage de
Question: (a) Describe why risk management is a crucial component of project management. (b) Critically show the different responses to risks that should be developed ear
Give an example of demonstrating a network or critical path by given activity and duration. Activity Duration (Wks) Preceded by
Review assignment and the macro map you prepared. How are your transformational processes monitored? Identify the critical success factors that are both necessary and sufficien
what are the Roles and responsibilities of a project manager in the construction sector
A project manager desires a work breakdown structure that goes through 6 levels of detail. Level 3 through level 6 would most likely be prepared by
Scenario: You are a member of the Project Review team for CK Software Services. At the next meeting, the team will discuss the scheduling for the new automated teller machine (ATM)
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