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Question:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Describe the development process, features involved and importance of standards in the daily life of the members of public and the business community.
What are the advantages of critical path analysis? Advantages of critical path analysis (CPA): a. Classifies interrelationships in between various activities or tasks
Product/Service and Volume Flexibility Ability to respond fast to the customer's needs known as flexibility.Two forms of flexibility are product/ Service and volume flexibilit
How is Economic Order Quantity depended on costs? Economic Order Quantity depends on two costs as illustrated below: - Inventory procurement costs that consist of expenditur
what is a project organization?
At the last board meeting of X Company, the Finance Director showed concern for the lack of planning information obtainable to the company. It was accepted that the company needed
QUESTION a) The purpose of project management is to achieve successful project completion with the resources available. Regardless of the method that is used to handle a projec
1. Main functions: The web based site will be fully enabled for viewing via iPad and be fully accessible at the cafe seating only. The menu will be fully automated to allow order
Q. What is a project life cycle? If a project is well prearranged it will progress logically through several phases. There are four standard stages to a typical project. The fi
DF Company, a relatively new company, is in the business of designing and building farm equipment and machinery. Whilst it has been winning in its first few years of operation, sal
Organizing Which is the process of grouping resources and activities in a logical fashion. The function of organizing involves: grouping similar activities together (depa
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