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Question:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Describe the development process, features involved and importance of standards in the daily life of the members of public and the business community.
Question (a) Project Management requires three important activities, namely planning, estimation and scheduling. Discuss the differences between them. (b) Scheduling of proj
Quantitative Layout Analysis - Load Distance Analysis Method Load distance analysis is useful in comparing alternative layouts to identify the one with the least product or ma
Choose a case study from the readings or use your own workplace or organisation to discuss these questions. 1. What are the key elements of a sustainability statement? 2. What ar
Hi can you please provide info on referencing material and more detailed info on the three flows in supply chain management?
T he dark side of quality cost analysis The Quality Cost Analysis will always look at the organisation's costs and not the customer's costs. The manufacturer and the seller ar
INFORMATION RESOURCES AND SELECTION PRINCIPLE: The main objective of a library can be stated as" "To provide for the information needs of a given group of users in relation t
Question 1: (a) What are the factors that you would consider to determine the causes of Equipment failures during its life cycle? (b) Explain clearly the failure patter
what is the relationship between strategy and project management. what part do leadership and governance play in project. 3. What is the role of portfolio management and programme
I need assignment at least in 10000 words. on above topic also i would like send you sample report only for understanding
what risks can you identify? why are they risk to global green books publishing?
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