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Question:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Describe the development process, features involved and importance of standards in the daily life of the members of public and the business community.
Multiplicity of processes available for a job the selection of an appropriate process is not an easy matter. Choosing a process with over capability is as bad as choosing one w
Ideally, the need for an IS project would be given in some detail before planning begins. When the requirement is not detailed adequate, what steps can the project manager take to
What are the important phases of project management? The six phases of project management: Dividing a project within phases makes this possible to lead this in the best poss
Question 1 Differentiate between Commercial and Open Source ERPs software packages Question 2 For a successful MRP system three types of information are very essential. Descr
Industrial Design Industrial Design differs from conventional design engineering in terms of (largely) aesthetic and ergonomic requirements, coupled with a need for effective
Tolerance and Surface Finish Design engineers are always blamed of specifying closer tolerances than necessary. It is obvious that to achieve a tolerance of ± 0.001 mm is mor
R educe inspection cost by acceptance planning In few cases where there are number of methods, available to protect the supplier and the customer from poor quality, it so happ
PERIL Database The Project Experience Risk Information Library (PERIL) is a database, which provides a basis for the analysis of high-tech project risk. A project can have
Risk Breakdown Structure (RBS) R isk Breakdown Structure (RBS) is a tool developed by Dr. David Hillson that is used to guide the risk management process. He describes RBS as
a) Draw a work breakdown structure (WBS) diagram for the project, to show all the planned tasks. This WBS should contain at least two levels. b) Explain the main differences bet
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