Explain service quality addresses, Operation Management

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Can some please help me with these fill in's? I am not sure I have the right answers
One Way to identidy goals is to identify best practices through a process known as________________

2. Shewhart%u2019s cycles is a framework which involves the following four step: P_______ D________C________A_____________

3. ____________(last name) contributed 14 points and 4 absolutes relative to quality.

4. As__________ goes up, all must be equal, value goes up.

5. The ________dimension of Service Quality addresses whether the employees generated customer trust and confidence


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