Explain misunderstandings in the future, Operation Management

Assignment Help:

Jeremy Moss's credit card was billed $450.00 by the Langford Inn. The charge was a "no-show" charge that resulted from Mr. Moss not arriving at the hotel on a night that "he" had reserved, via the hotel's Web site, two rooms (at $225.00 each). The hotel had been sold out that night, and the rooms, in keeping with hotel policy, had been held for Mr. Moss until 4:00 A.M. the next morning. Mr. Moss contacts the hotel when he receives his credit card statement and protests that he never made the reservations. The reservation data collected on the Web site lists Mr. Moss's actual address and his home telephone number as well as the credit card number billed by the hotel. Mr. Moss, however, still maintains that he did not make the reservation, and thus demands that the "no-show" billing be removed from his card. Do you believe the hotel is justified in charging Mr. Moss for the no-shows? Be specific (Write a company policy) and how could this hotel prevent such misunderstandings in the future.


Related Discussions:- Explain misunderstandings in the future

Explain system concept of organisation, Explain system concept of organisat...

Explain system concept of organisation. System concept of Organisation: a) System is a group of independent although inter dependent elements (termed as sub-systems) that

CPM, CPM problems

CPM problems

Credibility - customer satisfaction and service quality, Credibility - Cust...

Credibility - Customer Satisfaction and Service Quality Involves trustworthiness, believability and honesty. It involves having the customer's best interests at heart. Contrib

Explain which of the following is not a production activity, Which of the f...

Which of the following is not a production activity report generated by MRP? a. Planning report b. Exception report c. Planned-order schedules d. Performance contro

Explain expression for total revenue, There is a fixed cost of$50,000 to st...

There is a fixed cost of$50,000 to start a production process. Once the process has begun, the variable cost per unit is $25. The revenue per unit is projected to be $45. Expressio

Explain generalized or specialized approach to work, To be a true strategi...

To be a true strategic partner, does HR need to take on a more generalized or specialized approach to work? Why?

Explain what is the null hypothesis, A client gives you a data set of 30 ob...

A client gives you a data set of 30 observed values that represent the number of gallons of gas that 30 individual Nissan Sentra owners purchased at the gas pump last month. Your c

Explain dynamically continuous innovation, The terms continuous innovation,...

The terms continuous innovation, dynamically continuous innovation, and discontinuous innovation are classifications based on generated sales. production technology. degre

Describe some of the important factors new location, List and explain some ...

List and explain some of the important factors to be considered when selecting a new location for a hospital to be built from some potential site

Why knowledge is vital supervisor''s tactical planning, Why should a first-...

Why should a first-line supervisor understand the organization's objectives? Why is this knowledge important to the supervisor's tactical planning?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd