Explain dimensional performance matrix, Strategic Management

Assignment Help:

Q. Explain Dimensional performance matrix?

The 6-dimensional performance matrix

Similar to the balanced scorecard, Fitzgerald (1991) created a 6 dimensional performance matrix, initially for service industries.  Like the balanced scorecard both financial as well as non-financial measures can be applied.  This model is also referred to as the results (financial and competitive dimensions) and determinants (quality of service, flexibility, and resource utilisation and innovation dimensions) framework, 'results' are linked to internal business processes which are the 'determinants'.

Results

  • Competitiveness
  • Financial performance

Determinants

  • Quality of service
  • Flexibility
  • Resource utilisation
  • Innovation

 


Related Discussions:- Explain dimensional performance matrix

To adapt to or deal with the impact of change forces, QUESTION (a) Orga...

QUESTION (a) Organisations are systems that exist in the context of an external environment, an interdependent relationship, interact with it in order to survive and grow. Any

Corporate parenting, Corporate parenting is a type of business strategy tha...

Corporate parenting is a type of business strategy that views a corporation in terms of resources and capabilities in an effort to develop business unit value, and align those busi

Differences of eva and ri, Differences of EVA and RI EVA uses the r...

Differences of EVA and RI EVA uses the replacement not historical accounting cost of assets. Profit calculated under both methods are different e.g. with EVA the repla

Strategic planning, advantages and disadvantages of strategic planning

advantages and disadvantages of strategic planning

Decision-making about production and operations stp, You are the newly-appo...

You are the newly-appointed Marketing Director of a multinational company operating in the national and regional plantation industry. In order to achieve a 100% business growth com

Swot analysis, Before conducting SWOT analysis, it is essential to conduct ...

Before conducting SWOT analysis, it is essential to conduct internal and external analysis for the company. Internal Analysis Product quality and variety: The cCompany is goo

Diffusion is, The amount and pace of market adoption.

The amount and pace of market adoption.

Organisation strategic, According to strategic management, The company has ...

According to strategic management, The company has used location strategy to sustain its market share in the food and beverages industry. The company has selected high traffic area

Presentation on data requirements for the environment, Consider the Chester...

Consider the Chester River Health System (CRHS) Strategic Planning example. Taking information only from these two sources into account, formulate an Environmental Assessment of CR

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd