Employee behavioural controls 

'Influencing the process of how staff work and behave'.

• Reward e.g. based on attitude or behaviour
• Dress code e.g. to ensure staff uniformed or presentable
• Handbook e.g. hours of work, dress code, notice period etc
• Induction e.g. to develop and modify the right behaviour
• Training and development e.g. to improve behaviour
• Recruitment and selection e.g. 'personalities that fit the corporate culture'
• Standardisation of work procedures e.g. to give routine behaviour

Employee output controls 

'Control over results (or output) achieved rather than the way it is achieved'. 

• Contracts e.g. terms and conditions about hours of work, absenteeism, notice period and targets that must be achieved
• Sales results e.g. quota or value of sales achieved from appointments
• Time/efficiency e.g. hours of work and results achieved
• Production e.g. minimum quota and piecework reward schemes
• Appraisals e.g. efficiency and effectiveness of performance
• Customer feedback e.g. satisfaction surveys to monitor staff