QUESTION

a) After five years of work in the human resources department at XYZ Co Ltd, you were laid off in a round of cost cutting moves that broke through the financial industry in recent years. The good news is that you found stable employment in the retail industry. The bad news is that in the three years since you left XYZ Co Ltd, you truly missed working in the exciting financial field. You know that careers in financial sector are uncertain, but you have a few rupees in the bank now, and you are willing to join the turbulent environment again. Draft an e-mail to Mr. A. Jeff, your old boss at XYZ Co Ltd, reminding him of the time you worked together and asking him a letter of recommendation for you

b) Explain what should be included in an effective recommendation letter

c) You are faced with informing your supervisor about massive production delays. Company policy dictates that you must provide this information in writing. What questions should you consider when deciding between the direct and indirect approaches for your message?