B. UNDERSTANDING THE "AS-IS" CONDITION, C. GAP ANALYSIS

D. FINDINGS AND CONCLUSIONS and E. COSTS, BENEFITS AND RISKS

1. Asset Management

• Upgrading the Distribution Network

• HVDS Feeders 12 and 13

• Network Refurbishment

• Network Modernization

2. System Operations and

Despatch

• Rural Load Management System

• Load Research and Power Quality

• Automatic Remote Monitoring of SAIDI, SAIFI, CAIDI, and Voltage

3. Field Operations

• Modernization of Metering

• Project Management

• Safety Equipment

B. UNDERSTANDING THE "AS-IS" CONDITION and C. GAP ANALYSIS

4. Customer Processes

• Integrated Customer Care

• Customer Installations Refurbishment

• Customer Care

• New Connection Management

• Meter Management

• Meter Reading

• Billing

• Collection

• Revenue Recovery and Revenue Discipline

5. Corporate Processes

• Best Practices

• KKPIs and KPIs

• Training

• Energy Audit and Revenue Protection

• IT Services Management

• Stores

• Finance and Accounting

• Procurement

• Demand Side Management

• Human Resources

• Upgrading the Transmission Network

D. FINDINGS AND CONCLUSIONS and E. EVALUATION OF COSTS, BENEFITS AND RISKS

4. Customer Processes

• Integrated Customer Care

• Customer Installations Refurbishment

• Customer Care

• Extension of the Centralized Call Centre and IVRS

• Prepaid Meters

5. Corporate Processes

• Best Practices

• KPIs and KKPIs

• Training

• Energy Audit and Revenue Protection

• Enhanced EIS/MIS

• Asset Management

• Finance and Accounting

• IT Infrastructure (Fast Track)

• IT Disaster Recovery

• IT Helpdesk

• IT Asset Tracking

• Tracking of Pilferage Cases

• Upgrading the Transmission Network