Discuss the type of strategies that an organisation use, Other Subject

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QUESTION

(a) Underlying the development of any service operations strategy is the concept of capacity management. Discuss the type of strategies that an organisation such as a hotel or airline in Mauritius could use to reconcile its demand and supply

(b) A queuing system can affect the customer's perception of service quality. Explain with examples the implications of queues and waiting to the management of services

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