Question 1:

(a) Explain the Communication Process Model and elaborate sequentially through the use of this model the various stages that can ensure effective business communication.

(b) Explain three barriers that may prevent the effective flow of communication and elaborate on ways to overcome these barriers.

Question 2:

You have currently joined a well-reputed international organisation. Show ways to communicate effectively with people from different cultural backgrounds. Support your answer with relevant examples.

Question 3:

(a) Discuss the steps of the writing process that need to be considered when writing business messages.

(b) Elaborate on the usefulness the above process in writing effective business messages.