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Question:
"Resistance to change is not only a predictable part of change, it is perhaps the most difficult phase to deal with. People resist change for good reasons, even though we would rather they didn't"
(a) Differentiate between overt and covert resistance to change.
(b) Why do people give resistance to change at times in organisations?
(c) How to cope with resistance to change?
(d) At times, people do accept change, and even welcome it. Why?
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Arranging Personnel: Planning for document selection should also cover the personnel or human factor. The people involved in the selection process are the librarian, the a
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