Question :

a) In the context of the case study above, explain what you understand by the following terms:

i. Knowledge Worker
ii. Corporate Memory
iii. Collaborative culture
iv. KM Initiatives

b) Differentiate between data, information and knowledge.

c) Describe briefly three main lessons learnt in the KM initiatives of the Reserve Bank.

d) The aim of a strategic approach to KM is "to build, nurture, and fully exploit knowledge assets through systems, processes, and people and convert them into value as knowledge-based products and services". Elaborate further on how knowledge has been developed at the Reserve Bank.

e) With reference to the case study, how can leadership style impact on the KM initiatives of an organization?