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Question 1:
(a) Show what is meant by the managerial environment? Illustrate your answer with specific examples using both internal and external environmental influences within hospitality organizations.
(b) Discuss how a manager's job can be described in terms of a set of interrelated roles. Illustrate your answer with an example of each of these roles.
Question 2:
Discuss what is meant by:
(i) process of management (ii) people - organization relationship
Question 3:
(a) Identify and explain three different types of hospitality offering businesses. (b) Discuss the role of the housekeeping department in accommodation establishments.
Question 4:
(a) Show the functions of the following: (i) concierge (ii) reservations (b) Discuss the relationship between the rooms division department and the other departments of a hospitality establishment.
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Q uality assurance Assurance is the process of gaining stakeholders confidence by providing evidence that the quality-related activities are being performed effectively and th
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