Question 1:

(a) Show what is meant by the managerial environment? Illustrate your answer with specific examples using both internal and external environmental influences within hospitality organizations.

(b) Discuss how a manager's job can be described in terms of a set of interrelated roles. Illustrate your answer with an example of each of these roles.

Question 2:

Discuss what is meant by:

(i) process of management
(ii) people - organization relationship

Question 3:

(a) Identify and explain three different types of hospitality offering businesses.
(b) Discuss the role of the housekeeping department in accommodation establishments.

Question 4:

(a) Show the functions of the following:
(i) concierge
(ii) reservations

(b) Discuss the relationship between the rooms division department and the other departments of a hospitality establishment.