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Question 1:
(a) Distinguish between Life Cycle Assessment (LCA) and Environmental Management System (EMS) and outline the benefits of implementing an Environmental Management System (EMS) in a company.
(b) Explain briefly the different steps in an Environmental Impact Assessment (EIA) study of your choice.
(c) Write an environmental policy for an organization of your choice which is in compliance with the requirements of ISO 14001.
Question 2:
(a) Explain briefly the Deming PDCA cycle and how it can be used for addressing continuous improvement policies.
(b) An organization is now aiming at implementing TQM. It has been advised to make changes through proper restructuring, promotion of teamwork, training of its personnel, effective communication and process alignment. Discuss the relevance of this advice.
Question: (a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations
C ustomer value There is a considerable debate within the business world on whether the companies will have to deliver value for the shareholders or the customers. There are m
what is worker engagement? What are worker engagement approaches?
Question: (a) Consider the following quality goals and provide a way to make the goal more tangible such that it can be easily verified: i. Software should be user friendl
Products liability law controls the private litigation of products accidents which provides compensation to the injured party. Products liability law involves the tort law of negli
What are the disadvantages of bottom-up decentralised approaches? Project budgets can be imposed by using bottom-up that is decentralised approaches for example project manager
Problem : "In the face of daunting challenges, governments are compelled to develop a new style public sector with systems that foster innovation and the creative energy of sta
T raditional definitions of Quality There are various definitions of quality. According to quality pioneer Joseph M. Juran quality has two meanings that are very important for
GBF Group is a leading food and beverage manufacturer with an international presence in over 50 countries worldwide. The group has seven strategic business units (SBUs) and each ha
Q. Can surprises be reduced? Yes absolutely! By their vary nature projects are uncertain business and uncertainty can lead to both risk and opportunities. As a result a very im
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