Developing a service strategy - operations strategy, Operation Management

Assignment Help:

Developing a Service Strategy - Operations Strategy

The figure below gives an outline of the three steps of developing an operations strategy based on the Platts-Gregory approach. 

Step 1 

The market position is assessed in terms of opportunities and threats faced by the organisation in its competitive market(s). It involves identifying the factors which are required by the market and compared to the level of achieved operations performance. The procedure compares 'profiles' of market requirements and actual operational performance. 

Step 2 

The capabilities and practices of the operation are assessed in order to establish how they contribute to factors required by the market determined in step 1. 

Step 3 

concerns the consideration of alternatives and development of new operations strategies in order to close the gaps identified in steps 1 and 2.


Related Discussions:- Developing a service strategy - operations strategy

Describe the factors influencing customer behaviour, Question : Show or...

Question : Show origin of Collaborative Planning, Replenishment, and Forecasting (CPFR) Origin from CFAR How CFAR standard was renamed CPFR Continuing improvements

Explain how you would mitigate each risk identified, Imagine you are consid...

Imagine you are considering opening a specialty pet store in your area. Create a list of the five most significant risks that you must address prior to making your decision regardi

Explain project often require trade-offs, Project often require trade-offs ...

Project often require trade-offs among all of the following EXCEPT- A. Scope (size) B. Cost C. Schedule D. Programs

Business management and performance measurement process, 1. What does Neely...

1. What does Neely suggest is the first step of the business management process and what affect does he suggest performance measurement has?  2. It has been suggested that inves

Explain features of canada''s labour relations system, Determine which feat...

Determine which features of Canada's labour relations system you would transfer to the U.S. if you could. Explain your rationale.

Limitations of e-business, Limitations of E-Business 1.      Problems ...

Limitations of E-Business 1.      Problems relating to the security of the data  2.      Limitations of bandwidth (speed of data transmission)  3.      Standardisation o

Explain forecast week 7 using a six-week moving average, Weekly sales of ry...

Weekly sales of rye bread at the corner store are shown below. Using this data, forecast Week 7 using a six-week moving average. Week Sales 1 415 2 389 3 420 4 382 5

Line balancing, Describe What happens if balance doesn’t exist

Describe What happens if balance doesn’t exist

Turnround at the preston plant, what are the most significant events in the...

what are the most significant events in the story of how the plant survived because of its adoption of quality based principles

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd