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The Driving Forces of Business What enters your mind when you hear the word business? Do you think about IBM? Or do you think about the mom-and-pop grocery stores? Businesses ra
Question 1 Discuss the features of Billing and Customer Care Question 2 What are the most important performance measures of call center? Question 3 Discuss in brie
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What is free rein or laissez faire in leadership? Free Rein or Laissez Faire: • Leadership leaves subordinates completely to themselves for task achievement. • Exercis
The process controls mainly pertain to the activities which are required to be carried out at any particular stage of the process. Often the final product will comprise of a
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Question 1: You have been asked to give advice on telephone technique to someone who is about to start their first job. a) Describe FOUR factors to be considered in taking
QUESTION Managing is guiding human and physical resources into dynamic organisational units which attain their objectives to the satisfaction of those served and with a high de
QUESTION (a) In the banker-customer contractual relationship, each party has some rights and duties. Describe the rights and duties of both the banker and the customer, quoting
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